Customer Due Diligence - Business Analyst

About the Position

We are seeking a Customer Due Diligence - Business Analyst to join our team in Taguig, Filipinas, focusing on designing and tracking customer journeys.

Responsibilities

• 3rd Line of Defense Risk Management: Assist with the independent assessment of the effectiveness of internal controls regarding the risks to the organization's business processes and assets, overseeing activities of both the first and second line of defense regarding simple and standardized business processes. (Level 7)
• Audit Compliance: Carry out specified audit activities and draft reports of findings, including recommended corrective actions, for review by lead auditor. (Level 6)
• Data Collection and Analysis: Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats. (Level 4)
• Data Management: Help others get the most out of data management systems by providing support and advice. (Level 5)
• Document Preparation: Edit document in line with organizational style guidelines and prepare information for publication. (Level 6)
• Insights and Reporting: Extract and combine data to generate standard reports. (Level 4)
• Recommendations: Advise managers how to apply a wide variety of existing procedures and precedents. (Level 5)

Requirements

• Core Skills:

  • Data Collection and Analysis
  • Data Management
  • Document Preparation
  • Insights and Reporting
  • Recommendations

• Secondary Skills:

  • Action Planning
  • Auditing
  • Compliance Management
  • Computer Skills
  • Cyber Security
  • Data Control
  • Data Preparation and Exploration
  • Managing Change
  • Planning and Organizing
  • Policy and procedures
  • Policy and Regulation
  • Reporting
  • Review and Reporting
  • Risk Management
  • Verbal Communication

Behavioral Competencies

• Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals. (Level 2)
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. (Level 1)
• Courage: Steps up to address difficult issues, saying what needs to be said. (Level 4)
• Ensures Accountability: Holds self and others accountable to meet commitments. (Level 3)
• Financial Acumen: Interprets and applies key financial indicators to make better business decisions. (Level 3)
• Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity. (Level 2)
• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. (Level 3)
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. (Level 2)
• Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. (Level 3)
• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. (Level 3)

We Offer

• Diverse and Inclusive Culture: At ING, we value diversity, equality, and inclusion. We support all forms of diversity and do not tolerate any form of discrimination.
• Professional Growth: Opportunities for continuous learning and development.
• Global Impact: Be part of a global team that makes a difference for our clients and society.

About the Company

At ING, we empower people and businesses globally. Join a diverse and inclusive culture with flexible work opportunities and growth. Learn more about our commitment to diversity and inclusion here.