Customer Service Advisor

About the Position

Customer Service Advisor

At Timico, we are looking for a dedicated Customer Service Advisor to join our team in Newark on Trent, United Kingdom. With proven experience in a similar role, ideally in the telecommunication or IT industry, you will be responsible for delivering first-class service to our Business customers.

Responsibilities

• Providing telephone, email, and online assistance to customers to resolve a variety of queries (including billing/invoicing, product, and initial technical help)
• Delivering exceptional results, first time, every time in a fast-paced environment
• Timely updating of customer details and customer statuses on the system
• Cancellation of services using our supplier systems, ensuring accuracy at all times
• Liaising with customers, both internal and external, and suppliers at all levels with progress updates
• Processing of simple orders
• Participating in development projects to ensure continual improvement in customer satisfaction
• Being responsible for feeding back improvements in our online content

Requirements

Essential Attributes

• Quick Learner
• Ability to handle complex/challenging customer interactions
• Ability to build good internal and external relationships
• Strong organizational & planning skills to manage workload
• Prepared to adapt and learn new skills
• Team player
• Takes pride in their work

Minimum Qualifications and Relevant Experience

• GCSE grade C or above in English & Maths
• Proven experience in working in a customer service environment
• Proven experience with multiple support systems
• Conversant with Microsoft Office packages, especially Excel and Outlook

Nice to Have

• Ability to make decisions and use initiative
• Approachable
• Open to self-development
• Flexible towards the needs of the business with a can-do attitude
• Commercial awareness
• An interest in telecommunications or technology
• Working in a call center environment (or similar)
• Complaint / Escalation management
• Industry Knowledge (Mobile, Unified Communications, Connectivity, Cloud & hosting)

We Offer

• Market-based remuneration
• International team plus business trips to the Netherlands
• Private healthcare insurance
• 20-day paid vacation, paid sick leave + additional to 3 paid days annually without sick list & 3 paid days annually for family circumstances
• Compensation of swimming pool and other sport activities
• Corporate events and others

About the Company

Timico is a company that provides various products and services, including Database, Browser Extension, SignalHire API, Email sequences, Knowledge Hub, Knowledge Base, Directories, Companies Directory, People Directory, Resumes, and more. We are committed to providing top-notch service to our customers and fostering a collaborative work environment.

Location: Newark on Trent, United Kingdom

Employment Type: Full time

Category: middle