Customer Success Manager
Primary stack
Nice to have's
Job description
About the Position
Customer Success Manager
Customer Success Department
Remote
About Us
Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.
With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.
[Forbes about Choice]
We are looking for a business-oriented Customer Success Manager to join our team. This is not a technical support role; it is a strategic partnership position. Your mission is to help our key clients thrive using our technology while ensuring their retention and revenue growth.
Responsibilities
- Build and maintain long-term relationships with existing key accounts.
- Advise clients on the effective use of the product to achieve their business goals and increase ROI.
- Drive upselling and cross-selling initiatives to expand product functionality and increase the average deal value.
- Monitor financial metrics, proactively identify risks, and implement win-win solutions.
- Detect downturns in client performance early and provide clear, data-driven recommendations for business growth.
Requirements
- Fluent in the local market language (min. C1) and English (min. B2) for internal communication.
- Thinks strategically and acts as a consultant rather than just an executor.
- Has a successful background in Customer Success, Key Account Management, or similar growth-oriented roles (SaaS experience is an advantage).
- Understands client financial metrics and can communicate in terms of business value.
- Identifies problems before they become critical and takes ownership of the solution.
We Offer
- Results directly impact your earnings - the more you achieve, the more you earn.
- Regular performance reviews and real opportunities to move into leadership positions as we expand.
- Work in a multicultural product company with a supportive team and a healthy work-life balance.
- Flexible working hours, no strict dress code, and engaging team events.
- Opportunity to influence internal processes and help shape the future of the food-tech industry.
Ready to Grow with Us?
If you are ambitious and driven, let’s talk! Apply now or recommend a friend who might be interested!
By applying for this position, you consent to the processing of your personal data by Choice for recruitment purposes in accordance with the GDPR.
© CHOICE. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Choice — європейський фудтех-стартап із офісами в Празі, Києві та Варшаві.Ми створюємо SaaS-платформу для HoReCa, яка допомагає закладам ефективно взаємодіяти зі своїми гостями. Серед можливостей: онлайн-меню з опцією замовлення до столу, QR-оплата, попередні бронювання та замовлення, takeaway, а також власна доставка — додому чи в готельний номер.Нашим сервісом користуються провідні ресторани й мережі у багатьох країнах. В Україні серед партнерів — La Famiglia, Пузата Хата, Mimosa Group, Idealist, Тайський та В’єтнамський Привіти, Honey, First Line Group, The Burger, The Cake та інші.Сьогодні екосистемою Choice користуються понад 7 000 готелів і ресторанів у 25 країнах світу. Проєкту 4 роки, і за цей час він залучив понад 1,5 млн євро інвестицій.Наша мета — стати найкращим глобальним SaaS-рішенням у своїй ніші, і для реалізації цього плану ми формуємо свою RnD Dream Team :)