Customer Support Specialist
Primary stack
Nice to have's
Job description
About the Position
Customer Support Specialist
Support Department
Remote
About Us
Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.
With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.
We are looking for a tech-savvy Customer Support Specialist to join our team. In this role, you will be the first line of help, resolving technical issues and ensuring our clients have a seamless experience with our platform.
Responsibilities
- Handle inbound technical requests via live chat (Intercom) and voice calls (Ringostat).
- Resolve minor technical issues independently and escalate complex cases to the technical team.
- Manage an average workload of 350–400 tickets per month with high quality.
- Handle and de-escalate customer complaints, aiming for professional win-win resolutions.
- Work in a shift-based schedule (9:00–17:00, 12:00–20:00, 14:00–22:00) including two weekends per month.
Our Ideal Candidate
- Fluent in the local market language, min. C1 level with clear pronunciation.
- Working proficiency in English B1+ level for internal communication.
- Background in Customer or Technical Support (B2B experience is a plus).
- Comfortable working with KPIs focused on response and resolution time.
- Tech-savvy with a genuine interest in growing professionally in a technical direction.
- Calm under pressure and able to manage difficult customer situations constructively.
What We Offer
- Competitive compensation consisting of a fixed salary and performance-based bonuses.
- Regular performance reviews and clear paths for career and leadership growth.
- Work in a multicultural product company with a supportive and healthy culture.
- Opportunity to influence internal processes and improve the customer experience.
- Flexible environment where your performance directly boosts your rewards.
Ready to Grow with Us?
If you are ambitious and driven, let’s talk! Apply now or recommend a friend who might be interested!
By applying for this position, you consent to the processing of your personal data by Choice for recruitment purposes in accordance with the GDPR.
© CHOICE. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Choice — європейський фудтех-стартап із офісами в Празі, Києві та Варшаві.Ми створюємо SaaS-платформу для HoReCa, яка допомагає закладам ефективно взаємодіяти зі своїми гостями. Серед можливостей: онлайн-меню з опцією замовлення до столу, QR-оплата, попередні бронювання та замовлення, takeaway, а також власна доставка — додому чи в готельний номер.Нашим сервісом користуються провідні ресторани й мережі у багатьох країнах. В Україні серед партнерів — La Famiglia, Пузата Хата, Mimosa Group, Idealist, Тайський та В’єтнамський Привіти, Honey, First Line Group, The Burger, The Cake та інші.Сьогодні екосистемою Choice користуються понад 7 000 готелів і ресторанів у 25 країнах світу. Проєкту 4 роки, і за цей час він залучив понад 1,5 млн євро інвестицій.Наша мета — стати найкращим глобальним SaaS-рішенням у своїй ніші, і для реалізації цього плану ми формуємо свою RnD Dream Team :)