Onboarding Manager

About the Position

Onboarding Manager

Onboarding Department

Remote

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About Us

Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.

With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.

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Key Responsibilities

• Lead the end-to-end client onboarding process to ensure smooth product adoption.
• Educate and train clients on product functionality, best practices, and value realization.
• Coordinate integrations with clients’ POS systems, delivery platforms, and third-party tools.
• Manage onboarding timelines and keep clients aligned with key milestones.
• Identify and escalate technical issues to the dev team for timely resolution.
• Ensure a seamless handover to the Customer Success Manager with full client context.
• Minimize early-stage churn by proactively addressing objections and adoption challenges.
• Identify upsell opportunities during onboarding to increase client value and your own bonuses.

Our Ideal Candidate

• Fluent in the local market language (min. C1) and English (min. B2) for internal communication.
• Has 1+ year of experience in Customer Success, Onboarding, or Implementation roles.
• Tech-savvy and enjoys exploring software interfaces and troubleshooting.
• Skilled at keeping clients engaged and on schedule with professional assertiveness.
• Strong communicator who can convey technical details in a clear and easy-to-understand manner.
• Experience with POS, SaaS, or APIs is a benefit, but not mandatory.
• Proactive, client-focused, and ready to drive successful onboarding experiences.

What We Offer

• Competitive compensation consisting of a fixed salary and performance-based bonuses.
• Regular performance reviews and real career growth opportunities.
• Opportunity to work on a global product with modern technologies.
• Work in an international product company with a supportive team culture.
• Comprehensive internal training and a seamless onboarding process for you.
• Flexible environment where your proactivity directly boosts your rewards.

Ready to Grow with Us?

If you are ambitious and driven, let’s talk! Apply now or recommend a friend who might be interested!

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By applying for this position, you consent to the processing of your personal data by Choice for recruitment purposes in accordance with the GDPR.

Apply now