Customer Success Manager
Primary stack
Nice to have's
Job description
About the Position
Customer Success Manager
Customer Success - Phoenix, Arizona
Partner with OneReach.ai clients to ensure their successful and ongoing use of the OneReach platform; partner with Pod Leads to ensure the successful delivery of services / solutions; own the day-to-day relationship with clients; and serve as initial point of contact.
CSMs will define the scope of our solution and services, set and manage expectations for timeline / quality; utilize OneReach resources as needed to support projects.; manage project plans, SOWs, resource requirements; engage with sales, support billing, and drive client enablement.
Responsibilities
- Partner with clients to ensure successful use of the OneReach platform
- Collaborate with Pod Leads for successful service delivery
- Manage day-to-day client relationships
- Define the scope of solutions and services
- Set and manage expectations for timeline and quality
- Utilize OneReach resources to support projects
- Manage project plans, SOWs, and resource requirements
- Engage with sales, support billing, and drive client enablement
Requirements
- Empathy
- Problem Solving / Critical Thinking
- Influential Communication
Key Traits
- Proactivity
- Patience
- Openness to feedback and collaboration
- Deep care for customer satisfaction
- High agency / autonomy
We Offer
- Full-Time employment
- Opportunity to work in Phoenix, Arizona
About the Company
OneReach.ai is a leading company in the customer success domain, dedicated to ensuring client satisfaction and driving adoption of our platform.
Location: Phoenix, Arizona
Department: Customer Success
Employment Type: Full-Time
© OneReach.ai. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
OneReach.aiis at the forefront of transforming how businesses communicate through cutting-edge conversational AI and hyperautomation. Founded by Robb Wilson, visionary technologist and author of Age of Invisible Machines, our mission is to empower organizations to build intelligent, human-centric communication ecosystems. By leveraging our award-winning no-code/low-code platform, companies can create scalable solutions that automate workflows, enhance customer and employee experiences, and streamline operations across multiple channels.Our platform enables businesses to develop AI-powered virtual assistants, personalize interactions with natural language processing, and orchestrate complex systems for hyperautomation. Seamlessly integrating with existing enterprise tools, our technology delivers measurable impact by reducing operational costs, increasing efficiency, and improving satisfaction. Whether it’s enhancing customer support, optimizing internal processes, or reimagining user experiences, our platform offers the flexibility and power to drive transformation at scale.AtOneReach.ai, we foster a culture of collaboration, curiosity, and innovation. Our team is passionate about solving complex challenges and pushing the boundaries of what’s possible with AI. If you’re excited about creating meaningful solutions that redefine communication and automation, join us and be part of a company shaping the future of intelligent technology.
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