Technical Account Manager
Primary stack
Job description
About the Position
Technical Account Manager
Phoenix, Arizona
Be the lead enterprise architect for key customers to lead them through innovation and transformation with confidence. This role reports to the Chief Customer Officer.
We are hiring for this role in the US. Preferred location Phoenix, AZ.
About the Company
Calling all leaders, competitors, role models, entrepreneurs, and impostors! We need your help building a customer success team for the most advanced conversational AI platform in the world (Don’t take our word for it - see Gartner: Gartner).
OneReach.ai is at the epicenter of (1) AI and Conversational AI, (2) Internet and telephony networking, and (3) Microservices composable architectures.
If you haven't heard of 1, 2, or 3 - do your research before you apply. These are the most exciting domains in tech but also the most challenging. No matter your background or skill level, you will learn things you didn't know were possible. You will connect dots to the experiences and skills you bring to the table - to help our team and the state of the art grow. You will be forged in the heat of impostor syndrome and grow your skills, knowledge, and leadership every day.
Benefits:
- Flexible hours
- Unlimited PTO
- A laptop and screen
- Health benefits for you and your dependents (50%)
Read our Glassdoor - we're an awesome place to work: Glassdoor
And we literally wrote the book on hyperautomation: Invisible Machines
Responsibilities
As a Technical Account Manager at OneReach.ai, you will:
- Play a critical role in helping customers accelerate their journey towards hyperautomation by teaching best practices, assisting with architectural design, and partnering with the Customer Success Team.
- Drive discussions with client leadership, developers, and enterprise architecture teams about hyperautomation, low-code and no-code software development, and cross-functional teamwork.
- Design, deploy, document, and manage solutions that are technically sound and leverage composable architectures.
- Serve as a trusted advisor to clients, sharing in the success of each deployment and iteration.
- Represent the art of the possible in solution-design conversations with customers and educate their technical teams.
- Lead delivery teams to design, develop, and deploy flexible, scalable, and resilient solutions.
- Drive discussions with client leadership about incidents, tradeoffs, and risk management.
- Enable customers to better understand and adopt OneReach.ai features that best support their business goals.
- Be the primary point of contact for knowledge and leadership about a client's technology environment, solution architecture, and key points of contact.
- Partner with Account Exec to surface new opportunities for sales and expansion.
Requirements
- 3-5 years of technical engineering experience in a cloud-native environment.
- Experience with building, testing, deploying, and troubleshooting production technology solutions.
- Experience with DevOps and Continuous Improvement principles.
- The ability to communicate complex technology concepts to broad audiences.
- Visual communications (diagrams, etc.).
Key Traits
- Ability to communicate passionately and knowledgeably.
- Desire to learn constantly.
- Obsession with technology and AI.
Key Competencies
- Telephony and Network Architecture
- SIP
- SBC
- WebRTC
- SRTP
- Wireshark
- CloudWatch
- SolarWinds
- UUI / X-Header
- Ribbon / Audiocodes
- Microsoft Teams
- Soft Phones
Please keep in mind that we are describing the background we imagine would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you!
© OneReach.ai. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
OneReach.aiis at the forefront of transforming how businesses communicate through cutting-edge conversational AI and hyperautomation. Founded by Robb Wilson, visionary technologist and author of Age of Invisible Machines, our mission is to empower organizations to build intelligent, human-centric communication ecosystems. By leveraging our award-winning no-code/low-code platform, companies can create scalable solutions that automate workflows, enhance customer and employee experiences, and streamline operations across multiple channels.Our platform enables businesses to develop AI-powered virtual assistants, personalize interactions with natural language processing, and orchestrate complex systems for hyperautomation. Seamlessly integrating with existing enterprise tools, our technology delivers measurable impact by reducing operational costs, increasing efficiency, and improving satisfaction. Whether it’s enhancing customer support, optimizing internal processes, or reimagining user experiences, our platform offers the flexibility and power to drive transformation at scale.AtOneReach.ai, we foster a culture of collaboration, curiosity, and innovation. Our team is passionate about solving complex challenges and pushing the boundaries of what’s possible with AI. If you’re excited about creating meaningful solutions that redefine communication and automation, join us and be part of a company shaping the future of intelligent technology.
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