Customer Success Manager - Quality & Asset Management

About the Position

Help US customers unlock more value from Dynaway’s EAM solutions, build lasting partnerships, and drive growth as a trusted Customer Success Manager in Tampa.

Drive customer value. Build lasting relationships. Unlock growth.

For more than 20 years, Dynaway has helped organizations maximize the value of their assets through Enterprise Asset Management (EAM) solutions built exclusively for Microsoft Dynamics. Today, we are recognized globally as a leading provider in our field, serving customers across industries and geographies.

As part of our continued growth, we are expanding our US Customer Success team and seeking an additional Customer Success Manager to join our commercial organization.

You will become part of an established global Customer Success function, working closely with experienced Customer Success Managers and cross-functional colleagues to help customers achieve their desired business outcomes while identifying opportunities for long-term partnership and growth.

The position is based in Tampa, Florida and reports directly to the General Manager.

---

Responsibilities

• Develop strong customer relationships and act as a trusted advisor to a portfolio of accounts.
• Drive customer adoption, satisfaction, retention, and overall success with Dynaway solutions.
• Understand customer goals, identify challenges and opportunities, and help customers realize greater business value.
• Proactively identify and address retention risks while uncovering opportunities for account growth and expansion.
• Lead customer business reviews and strategic planning discussions.
• Coordinate internal and partner resources to ensure customers receive exceptional support and guidance.

---

Requirements

• Bachelor's degree or equivalent professional experience.
• Experience in Customer Success, Account Management, Sales, or a similar customer-facing role.
• Experience from a software, SaaS, or technology company.
• Strong relationship-building and communication skills.
• Consultative approach and the ability to uncover customer needs and opportunities.
• Ability to understand technology solutions and communicate their business value effectively.
• Experience with Microsoft Dynamics, or the broader Microsoft ecosystem is an advantage but not required.

---

We Offer

• Real ownership: You'll own your pipeline and the full sales cycle end-to-end, from first outreach to closed deal, as a core member of Dynaway's growing US team.
• Meaningful impact: Every deal you close expands Dynaway's presence in the US market and strengthens our position as a global leader in Enterprise Asset Management.
• Growth mandate: You're joining an established sales organization with real momentum, plus professional development and growth opportunities to build your career.
• Collaborative culture: A collaborative, international work environment where sales, marketing, consulting, and leadership work as one team.
• Compensation & benefits: A compensation package with performance-based incentives, plus healthcare, dental, and 15 days of paid time off annually.

---

About the Company

At EG, we build software that makes a difference. Our industry-specific software helps people and businesses work smarter every day. From doctors spending more time with patients to builders running safer, more efficient projects.

Our software is built by peers from the industry and backed by EG's scale for stability, innovation, and security. If you're ambitious, curious, and take pride in ownership, you'll thrive here.

Join us in creating software that works for people - not software that makes people work.

---

Our Values:

• Lead the Industry: We bring deep industry expertise and help our customers lead their industry.
• Make it Happen: We take ownership, move fast, and deliver real impact.
• Stronger Together: We collaborate across borders with high standards, trust, openness, and no politics.

---

We look forward to hearing from you!

Apply today and help customers unlock the full value of their Dynaway investment while contributing to the continued growth of a global leader in Enterprise Asset Management solutions.

If you would like more information before you apply, please contact Mathias Pejstrup, on telephone +45 2010 4050 or by email [email protected]. We evaluate applications on an ongoing basis and recruit when the right candidate is found. All inquiries are handled confidentially.