Customer Support Specialist

About the Position

We are looking for a motivated and enthusiastic Customer Support Specialist to join our growing team in Chisinau, Moldova. In this role, you will play a key part in delivering an excellent customer experience, building strong client relationships, and ensuring customer satisfaction throughout the customer journey.

This position is ideal for someone who enjoys helping people, thrives in a dynamic environment, and is committed to providing high-quality support while contributing to continuous process improvement.

Responsibilities

• Handle customer inquiries, requests, and follow-ups in a professional and timely manner, ensuring clients receive clear and helpful assistance.
• Maintain positive relationships with customers through regular communication, understanding their needs, and providing support throughout their journey.
• Investigate customer concerns, coordinate with relevant internal teams, and ensure requests are followed through until resolution.
• Identify opportunities to improve customer interactions, collect feedback, and contribute to creating better support processes.
• Maintain accurate customer records, update communication history, and ensure all relevant information is properly documented in CRM systems.
• Reach out to potential clients to provide accurate information about our company, services, and solutions, answer initial questions, and help build new business relationships.
• Track key support metrics, prepare regular reports, and help analyze customer-related data to identify trends and areas for improvement.

Requirements

• Understanding of B2B customer interactions and business processes, with an interest in developing client relationship and commercial skills.
• Experience in customer support, client communication, or other business-facing roles, with the ability to understand customer needs and provide tailored solutions.
• Strong verbal and written communication skills.
• Organized and detail-oriented approach to tasks, communication, and follow-ups.
• Comfortable using tools like email, Excel, and CRM software.
• Energetic, proactive, and eager to contribute to a collaborative team.
• Ability to adapt to a dynamic, fast-paced work environment.
• Analytical mindset with the ability to work with basic business or market data.
• Languages: English (mandatory), Russian (preferred).

We Offer

• Salary negotiated based on your experience.
• Be a part of a top-tier team, work on projects that reach millions worldwide, and create complex in-house products and solutions.
• Learn and exchange ideas in lectures and workshops led by colleagues and team leads.
• Full-time official employment in IT Park Company (long-term collaboration encouraged).
• Employee discount programs and monthly internal activities and celebrations.
• Work from an ultra-modern, well-equipped new office in Chișinău, Sculeni (Calea Iesilor, 6A).

About the Company

Dyninno.com is a part of the Dyninno Group, which selects personnel for the needs of Dyninno companies. We are committed to the highest standards of legal and social responsibility, as well as the ethical conduct regarding protection of personal data.