Customer Support Specialist - Vietnamese Speaker
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Job description
About the Position
We are seeking a Customer Support Specialist with Vietnamese and English proficiency to handle customer inquiries and provide support remotely.
Responsibilities
- Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system
- Identify customers’ needs to achieve customer satisfaction
- Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist
Requirements
- Proficiency speaking and writing in Vietnamese and English
- Computer literacy
- Able to identify ways of solving the problem and present the solution in a verbal and written manner
- Strong interpersonal skills
- High level of professionalism
- Attention to detail and punctuality
- Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards)
- Stable internet connection
We Offer
- Working for a dynamically growing company
- Trainee period
- Opportunity to work remotely
- 12 shifts of annual leave per year
- 8 shifts of sick leave per year
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
© JustMarkets Tech. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
JustMarkets is a global multi-asset broker that has been shaping the industry since its founding in 2012. We work with clients in more than 160 countries.JustMarkets’s mission is to create a convenient and transparent trading environment where everyone can reach their full investment potential. We strive to offer superior spreads, execution, service.JustMarkets’s vision is to become the world’s most customer-centric broker, where everyone can trade and invest in a simple and transparent way.The essence of JustMarkets lies in its core values, which guide every action and shape each process, ensuring that our commitment to these values is reflected in all our endeavors.The success story at JustMarkets is written by a dynamic and innovative team of dedicated professionals. The diverse team from 10 different countries, and it’s what truly sets JustMarkets apart. As a rapidly growing team, JustMarkets is always on the lookout for like-minded individuals who resonate with our culture and values.Explore opportunities at JustMarkets and become a part of our team of professionals!Why Choose Us:— We are known for being a dependable employer, fostering trust and reliability among our team, and as a broker, nurturing genuine relationships with clients and partners.— We actively track market trends and employ modern management and business approaches, ensuring ongoing growth and development for both the company and its employees.— We value transparent interaction and open communication between teams, management, andC-levelexecutives, where everyone feels empowered to express themselves, ask questions, raise concerns, and voice their ideas.— Working in a multinational environment on one product gives you valuable experience of collaborating with different cultures united by a common goal.
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