Customer/Technical Support Specialist

About the Position

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments. We work with payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more. Today, Corefy supports 600+ payment methods and helps clients worldwide manage complex payment flows.

We’re looking for a Customer/Technical Support Specialist who combines client communication with real technical troubleshooting. If this sounds like a place where you’d like to grow, we’d be happy to meet you. 🚀

Responsibilities

• Investigate client cases - handle requests related to payments, integrations, dashboards, reports, and platform behavior.
• Work with API and SQL - analyze requests, reproduce issues in Postman, and check data in the database.
• Analyze logs - trace requests, identify errors, and understand possible root causes.
• Collaborate with teams - work with Dev, QA, DevOps, Integration, Account, and Customer Success teams on escalations.
• Support incidents - take part in incident management and alert-based support.
• Improve team knowledge - document cases, workarounds, and useful findings.

Requirements

• Technical support background - 1+ year of experience in Customer/Technical Support, L1/L2 Support, System Administration, or a similar client-facing technical role, preferably in a B2B environment.
• API experience - you understand REST API basics and have hands-on experience with Postman or similar tools.
• SQL skills - you can write basic SQL queries to check and verify data.
• Troubleshooting mindset - you’re comfortable working with logs, IDs, errors, and technical details to understand the root cause.
• Clear communication - strong English skills, Intermediate or higher, to communicate with global clients in a clear, professional, and structured way.
• Ownership & calmness - you stay focused when cases are urgent, collect the needed context, keep clients updated, and follow the issue until there is a clear resolution or next step.
• FinTech curiosity - you’re interested in how online payments work: from authorization flows and declined transactions to callbacks, payouts, refunds, and provider responses.

We Offer

Career and Growth with Corefy:

• Compensation in foreign currency + timely tax compensation.
• Improve your hard skills while working with a Ukrainian high-load PayTech product.
• Opportunity to bring ambitious ideas to life directly with Lead/Head/C-level.
• Our open-door policy encourages direct communication with top management.
• Access to Corefy Academy and compensation for external learning.

An Environment That Drives You:

• Your solutions won’t stay “on the shelf” - they’ll go into production.
• Space for change: we support initiative and creativity.
• Team events, important milestones, and holidays - we celebrate together.

Comfortable Working Conditions:

• 8-hour working day, in-house or remote. 20 vacation days, 10 sick days, flexible working hours, and days off on major public holidays.
• Access to psychologist consultations.
• Office breakfasts for a good start to the day.
• Equipment of your choice - MacBook or Linux-based laptop for comfortable work.

About the Company

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments. We work with payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more. Today, Corefy supports 600+ payment methods and helps clients worldwide manage complex payment flows.

🖇Ready to build your career in PayTech with a Ukrainian product company trusted by clients worldwide?

Send us your CV - we’d love to meet you! 📩