About the Position

Job Title: UX Researcher

Location: London

Contract length: 6 months (with possible extension)

Working Pattern: 2 days per week in the office

About the Opportunity

Our client, a leading organisation in the banking industry, is seeking a talented and passionate UX Researcher to join their dynamic team. With a commitment to transforming banking through innovative design and research, this role presents an exciting opportunity to shape product and service development for millions of customers.

Responsibilities

Develop and lead the research strategy for a key business area, collaborating with multi-disciplinary design, product, and engineering teams.
Manage research plans and roadmaps, ensuring alignment with both short-term objectives and long-term strategic direction.
Conduct generative and evaluative research to uncover customer insights, solve problems, and identify new opportunities.
Deliver impactful research findings that synthesise qualitative and quantitative data, guiding product development and stakeholder engagement.
Foster collaboration and influence across teams, ensuring research is a team sport that drives consensus and action.
Engage in varied research methodologies, including usability testing, concept testing, ethnographic studies, and accessibility research.

Requirements

Previous experience as a UX Researcher, User Researcher, or Design Researcher.
Proficient in both generative and evaluative research practices, ideally with experience in financial services.
Strong collaboration and influencing skills, with the ability to work effectively with stakeholders.
Experience in creating research roadmaps and managing research strategies to achieve desired outcomes.
Deep qualitative research experience, including usability testing (both moderated and unmoderated), concept testing, and depth interviews.
Ability to synthesise insights into actionable recommendations, fostering a shared understanding of user needs.
Familiarity with AI applications in research is advantageous.
Ethnographic research experience, such as contextual inquiries or diary studies, is a plus.
A commitment to accessibility research and understanding the needs of vulnerable customers.

Why Work with Our Client?

This organisation is dedicated to creating a vibrant and inclusive workplace where all employees feel valued and empowered. Employees are encouraged to pursue professional and personal development, ensuring everyone can optimise their potential.

If you are excited about making a difference and believe you have the skills to excel in this role, please apply today! Even if your experience doesn't perfectly align with the job description, your passion and enthusiasm are what truly matter.

Join our client and contribute to shaping the future of banking!

We Use Generative AI Tools

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

About Pontoon

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Design Researcher

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