Design Systems Lead

About the Position

Design Systems Lead - JP Morgan - London - 12 months - Onsite - PAYE

We are seeking an experienced Design Systems Lead to join Chase UK, JP Morgan's International Consumer Bank, within their Design and Customer Experience Team on an initial 12-month contract in London.

This is a hands-on design systems leadership role, combining high levels of design craft with systems thinking, problem-solving, and stakeholder influence. You will help shape, evolve, and champion the design system that supports Chase UK's digital banking experiences across customer touchpoints.

Responsibilities

• Drive the evolution and quality of the design system, balancing design craft, customer needs, and business objectives.
• Design and develop scalable solutions that can be applied across multiple digital products and customer touchpoints.
• Work closely with Product Design, Research, Technology, and business teams to resolve complex design and experience challenges.
• Translate broader business and customer objectives into design system outcomes, priorities, and deliverables.
• Champion design system adoption across the wider organization and build support with senior stakeholders and leadership.
• Identify opportunities to improve, evolve, and innovate the design system based on insight, data, emerging technology, and industry best practice.
• Help establish and maintain consistency across native iOS and Android experiences and other digital touchpoints.
• Ensure accessibility and inclusive design principles are incorporated into the system, including practical application of WCAG 2.2 standards.
• Create high-quality designs and prototypes using modern design tools, including Figma.
• Support usability testing, iterative design, and early-stage research where appropriate.
• Communicate complex design system concepts clearly to a diverse range of stakeholders and disciplines.
• Foster strong collaboration between designers and other disciplines, helping teams deliver high-quality customer experiences.

Requirements

• Proven experience working in hands-on Design Systems and product/service design roles.
• A strong portfolio demonstrating high levels of design craft, problem-solving, and systems thinking.
• Experience showing how individual customer experiences have been translated into scalable design systems and reusable patterns.
• Strong experience designing systems across digital touchpoints, including native iOS and Android platforms.
• Expert knowledge of modern Design Systems, Figma, prototyping, and digital design tools.
• Experience working within agile, cross-functional product teams or squad environments.
• The ability to synthesize complex and competing customer, business, and technical requirements into effective design solutions.
• Experience advocating for Design System adoption and successfully connecting with multiple product and design teams.
• Strong stakeholder management and communication skills, with the confidence to influence senior stakeholders and leadership.
• Practical knowledge of accessibility standards and practices, particularly WCAG 2.2.
• Experience using insights, data, usability testing, and research to inform and evolve design solutions.
• A solution-oriented mindset and a passion for improving how teams design and deliver digital products.
• An interest in emerging design technologies, tools, practices, and industry trends.

Nice to Have

• Experience within Financial Services or Fintech, particularly working on complex customer-facing digital products or banking applications, would be highly advantageous.
• We are particularly interested in candidates who can demonstrate that they have not simply used an existing Design System, but have actively built, evolved, governed, advocated for, and driven adoption of Design Systems across teams.
• You should be comfortable moving between hands-on design work and strategic systems thinking, understanding both the detail of individual components and the wider experience they enable.

We Offer

• Competitive contract terms
• Opportunity to work with a leading financial institution
• Collaborative and innovative work environment

About the Company

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.

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