Digitisation Lead Origination, Mortgages

About the Position

ING Australia is seeking a Digitisation Lead, Origination, Mortgages.

When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted - it’s encouraged. You’ll be surrounded by people who are inclusive, collaborative and committed to helping you reach your full potential, which is why we’re proud to be recognised as an Employer of Choice for Gender Equality.

This is a high-impact leadership role at the forefront of digital transformation in mortgages origination. You will be responsible for driving delivery, performance and direction across an established platform strategy and vision, ensuring continued momentum and alignment with both local and global priorities in a fast-changing environment.

Critical to your success will be experience in transforming mortgages and origination processes utilising AI enabled tools and delivering straight through processing.

Responsibilities

• Lead and mentor a team of high-performing SMEs, providing clear direction, support and ongoing development
• Drive delivery and execution across mortgage origination, ensuring targets are met and momentum is maintained
• Steer priorities and make critical decisions to keep the function moving in the right direction
• Manage and influence senior stakeholders locally and globally within a complex matrix environment
• Champion digital transformation and continuous optimisation across the mortgage origination journey

Requirements

• Exceptional leadership capability with a proven track record in coaching and developing teams
• Deep mortgage origination expertise (essential)
• Experience in full end to end transformation of origination platform
• Demonstrated ability to operate and influence effectively in a global, matrix organisation
• Proven delivery focus – someone who drives outcomes, meets targets and makes the right decisions
• Comfortable engaging globally (including evening calls) and able to balance local priorities with global direction

We Offer

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About the Company

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply.

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

Questions? Just ask ING Recruitment team

Ask by email

Apply now

ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.