Driver Care Specialist

About the Position

Uklon is a technology company that developed the eponymous mobile application. Founded in Kyiv in 2010, Uklon started as a ride-hailing platform and has evolved into a multi-service digital ecosystem integrating ride-hailing, Uklon Delivery, Uklon Ads, Uklon Store, and the Uklon Travel bus ticket booking service. As of August 2026, Uklon operates internationally across two countries - Ukraine and Uzbekistan. The service currently covers 31 Ukrainian cities and the Bukovel resort, as well as Tashkent and 5 regional hubs across the Fergana Valley in Uzbekistan.

Let’s drive your career forward!

Join us as a Driver Care Specialist.

Hiring Process

Introduction and internship.

In case you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40avohkubert.anna - we’re here to help!

What Our Offer Includes

• Education and development:

  • Corporate library
  • Long-term training of managers
  • Internal knowledge sharing
  • Subscription to thematic resources
  • Corporate English lessons
  • Annual team budgets for training
  • Referral program

• Work-life balance:

  • Support for maternity and paternity leave
  • Paid sick leave
  • Sport activities
  • Corporate team buildings
  • Presents for holidays
  • Financial support with the loss of a relative

About the Role

Location

• Uzbekistan

Direction

• Operations

Experience

• 1+ years

Department

• Driver Care

Responsibilities

• Driver-partner registration, servicing company drivers according to company standards
• Information support of driver-partners (by phone, messengers)
• Counseling of driver-partners regarding the success of cooperation
• Control over the quality of service provision and compliance with the terms of co-operation by the driver-partner, increasing driver loyalty
• Transfer information from driver-partners to related departments
• Cooperation with car fleets
• Analysis of the local passenger transport market, namely fares, classes of cars, quality of service
• Control over the direction of car branding
• Participation in the optimization and improvement of internal processes

Challenges for Three Months

• Free and productive use of all the tools used by the department
• Qualitative elaboration of work tasks and goals
• Independent decision-making in the area of his/her responsibility
• Understand and navigate the processes of related departments
• Performance of personal KPI

Requirements

• At least 1 year of experience in full-time positions
• Understanding of cars: makes/models, understanding of a car at a basic level, orientation by classes of car
• Confident PC user
• Ability to use messengers
• Willingness to work with a large amount of information: ability to search internal database
• Knowledge of oral and written Uzbek and Russian languages
• Ability to work with spreadsheets (Excel, Google Sheets) will be an advantage
• At least 6 months of experience in similar positions (call centre, sales) will be an advantage

Working Hours

• 8-hour working day, from 9 a.m. to 6 p.m., Monday to Friday
• Cooperation in accordance with the legislation of Uzbekistan

How to Apply

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