Ekspertka / Ekspert ds. Procesów Kontaktu z Klientami (zastępstwo)
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Job description
About the Position
Ekspertka / Ekspert ds. Procesów Kontaktu z Klientami (zastępstwo)
We are seeking an Expert on Customer Contact Processes for a temporary position in Warsaw, Poland, to join our team and improve client service processes.
Responsibilities
- Participation in development projects, recommending system and process changes
- Creating innovative solutions based on market experiences and observations
- Preparing recommendations for changes in IT systems supporting customer service
- Conducting workshops and training for employees to standardize actions
- Monitoring internal communication and initiating actions to streamline processes
- Building relationships with clients by providing information and resolving misunderstandings quickly
Requirements
- Higher education or currently studying (preferred: economics, law, insurance)
- Minimum 2 years of experience in customer service, insurance, assistance, or finance
- Very good knowledge of MS Windows and MS Office
- Experience working with IT systems supporting customer service
- Knowledge of legal provisions related to handling damages, benefits, and assistance
- Ability to quickly learn procedures and adapt to new operational environments
- Passive knowledge of English enabling work with applications and documentation
- Teamwork skills, communicativeness, and creativity
- Ability to work under time pressure and openness to change
- Commitment to process development and initiative in organizational improvements
- We work in a distributed structure, so it doesn't matter if you are from Lublin or Szczecin. We are open to applications from all over Poland.
We Offer
- Hybrid work model with flexible start times
- Contract employment
- Employee Pension Program at 7% paid by the employer
- Medical care in PZU Health
- Employee discount up to 50% on insurance (including PZU HOME, PZU AUTO)
- Benefits platform including sports card, cinema and theater tickets, shopping vouchers
- Flexible group life insurance options
- Access to a database of digital training and modern educational platforms
- Training and development programs for employees and managers
- Wellbeing programs and activities for employees
- 4 hours off on your birthday (to be taken in the month of your birthday)
- 2 days per year for employee volunteering (you can implement your own volunteer project or participate in an action organized by the PZU Foundation)
- Opportunity to develop sports passions within 18 sections of PZU Sport Team (from Badminton to Sailing)
About the Company
We are committed to providing excellent customer service and continuously improving our processes. Join our team and contribute to our success!
Apply Now
Don't wait and apply today!
© Grupa PZU. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Insurance
About the Company Grupa PZU is one of the largest IT teams in Poland, comprising over 1000 experts and specialists focused on DevOps and Agile cultures. The company processes petabytes of data, develops and maintains hundreds of applications, and serves millions of clients. Grupa PZU leverages data, cloud, and artificial intelligence to transform the insurance industry, positioning itself as an "AI-Ready" organization. Products, Services & Tech Stack Core Solutions Grupa PZU creates and develops solutions used by millions of clients. These solutions are built using data, cloud, and artificial intelligence. Technologies & Frameworks Frontend: Angular, React, Flutter, Jetpack Compose, SwiftUI, TypeScript, HTML 5 Backend: Node.js, Spring Cloud: Microsoft Azure, Google Cloud Platform, AKS, Firebase, Power Platform, Power Apps, Power Automate, Microsoft 365, Azure OpenAI, Azure API Management Databases: PostgreSQL, MS SQL, Redis, MongoDB Data: Kafka, Spark, Flink, Airflow, GraphQL, OpenAPI, PowerBI, TensorFlow, MLFlow, Deep Learning, Machine Learning, Transformers, Elasticsearch/Kibana, Prometheus/Grafana Programming Languages: Java, C#, R, Kotlin, Python, PL/SQL, Scala, Swift, Go, GOSU Testing: Selenium, J Unit, Mockito, Jmeter, Playwright, Jest, TestNG, Spock, SOAPUI, Gatling, ReadyAPI, AssertJ, Jasmine CI/CD: Jenkins, Bitbucket, Bamboo, Ansible/Galaxy, AWX, GitLab Microservices: Kubernetes, Rancher, Helm, Docker, Harbor Network Technologies: HPE, Aruba, Arista, Gigamon, F5, Juniper, Fortinet Infrastructure & Middleware: HyperV, S3, Apache/NGINX, Tomcat/tcServer, Jboss/Wildfly Support Tools: PowerShell, Xcode, Android Studio, Visual Studio, Maven, Gradle, Groovy, IntelliJ, PyCharm, JRebel Project Scope & Target Clients Client Base Grupa PZU serves millions of clients through its solutions, with over 5.8 million clients using mojePZU and 2.5 million clients in the mobile application mojePZU. Engineering Scale The engineering team at Grupa PZU handles over 11 million operations annually, showcasing the scale and complexity of their projects.
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