Engineering Operations Support Specialist

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About the Position

Southampton | London

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About the Role

We’re Kingfisher, a team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama, and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.

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Responsibilities

As an Engineering Operations Support Specialist, you'll play a vital role in keeping Engineering teams running efficiently. Supporting Engineering Business Operations, you'll ensure the accuracy of operational data, documentation, and reporting, while helping to streamline processes through automation and effective coordination. Working closely with leaders and stakeholders, you'll provide essential operational and administrative support that enables smarter decision-making and the successful delivery of key business activities.

• Drive Data Quality & Insights – Maintain accurate Engineering data, improve data integrity through regular reviews and clean-up activities, and leverage AI to enhance reporting, accuracy, and decision-making.
• Deliver Process Automation & Continuous Improvement – Identify opportunities to streamline processes, gather business requirements, and implement AI-driven and automated solutions that reduce manual effort and improve operational efficiency.
• Partner with Engineering Stakeholders – Collaborate with Engineering leaders, managers, and business stakeholders to coordinate activities, gather requirements, and deliver practical solutions that support business objectives.
• Support Operational Excellence – Provide day-to-day support across key Engineering processes, including OKRs, performance reviews, promotions, onboarding, licensing, vendor management, purchase orders, and system updates.
• Manage Documentation & Governance – Create and maintain high-quality documentation, playbooks, user guides, and SharePoint content, ensuring information remains accurate, accessible, and aligned with policies and standards.
• Provide Technical & Administrative Support – Assist with troubleshooting operational and technical issues, support tool adoption, and ensure teams can work effectively and efficiently.
• Enhance Employee Engagement & Recognition – Coordinate recognition programs, administer the Kudos platform, and support the successful delivery of Engineering events, town halls, and key team forums.
• Foster Collaboration & Capability Building – Work closely across Engineering Business Management to share knowledge, promote cross-training, and reduce operational dependencies through effective knowledge transfer.
• Develop Reporting & Analytical Capabilities – Stay current with emerging technologies, including AI and Microsoft Power Platform, and contribute to enhanced reporting, analytics, and business insights.
• Coordinate Business Operations & Events – Support the planning and execution of Engineering events and provide broader administrative assistance to ensure the smooth running of Engineering Business Operations.

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Requirements

Essential

• Ability to work independently and collaboratively as part of a team.
• Strong technology skills, with the ability to pick up new systems quickly.
• Process improvement.
• Microsoft Power Platforms (including Power Automate).
• Familiarity with data analysis and BI tools.
• Strong communication and interpersonal skills, with the ability to work with stakeholders at different levels of the organization.

Desirable

• High level of attention to detail.
• Experience in administrative support within an engineering or similar technical environment, with an understanding of engineering processes and documentation requirements.
• Candidates should be educated to degree level or have equivalent experience.
• Excellent problem-solving and analytical skills.
• Basic SQL skills.

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What We Offer

An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here.

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Rewards & Benefits

• Private Health Care
• Kingfisher Pension Scheme
• 25 Days' Holiday
• Staff Discount
• Kingfisher Share Incentive Plan (SIP)
• Life Assurance
• Bonus
• Kingfisher Share Save

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Our Behaviours

At Kingfisher, being all-in means contributing fully to our ambitions, supporting one another, and helping create a culture where we succeed together.

We are open

Continuously curious. Listen to understand. Always improving.

We are brave

Aim high. Act with courage. Move with pace.

We win together

Lead with customer. Commit to deliver. Help each other win.

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Application Process

What to expect from our application process...

1. Step 1: Application

   Send in your application via our Kingfisher Careers website.

2. Step 2: Review

   A member of the Talent Acquisition team will then review your application and let you know if you have progressed to the next stage of the process.

3. Step 3: Interview 1

   You’ll then have a telephone interview/one-to-one conversation with a recruiter.

4. Step 4: Interview 2

   As you progress, you’ll be invited to attend a face-to-face or virtual interview.

5. Step 5: Feedback

   Your recruiter will be in contact with feedback and, if successful, the details of your job offer!

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Ready to get started?

Southampton | London

Apply Now