About the Position

🚀 Join Our Team as a Customer Support Specialist!

Are you fluent in German and passionate about delivering top-tier customer service? This is your opportunity to join a leading company in the financial sector, providing critical support to users and ensuring a seamless customer experience.

📍 Location: Athens, Greece (On-site)

💼 Sector: Financial Services

🕒 Position Type: Full-time, On-site

Responsibilities

Customer Assistance:
Support German-speaking customers via phone, email, and chat with professionalism and empathy, assisting with account, transaction, or general inquiries.
Issue Resolution:
Identify and resolve issues quickly and efficiently, ensuring customer satisfaction and adherence to internal processes.
Customer Experience:
Act as the voice of the customer by sharing feedback internally to help enhance products and services.
Accurate Documentation:
Maintain clear and up-to-date records of all customer interactions and resolutions using internal systems.
Team Collaboration:
Work closely with international teams to ensure consistent and high-quality support.

Requirements

German Fluency:
Native or fluent in German, with excellent written and verbal communication.
English Proficiency:
Strong command of English for internal communication and training.
Customer-Focused Attitude:
Empathetic, proactive, and solution-oriented approach to customer support.
Tech Proficiency:
Comfortable using customer support platforms and digital tools.
Problem-Solving Skills:
Analytical thinker with the ability to handle complex queries with care and attention to detail.

Nice to Have

Educational Background: High school diploma required; a university degree is a plus.

We Offer

Competitive Salary & Benefits:
Attractive salary package with health insurance and other perks.
Career Growth Opportunities:
Clear path for progression in a dynamic and expanding company.
Supportive Work Environment:
Inclusive and collaborative culture focused on employee well-being.
International Exposure:
Be part of a global organization with diverse teams and cross-border collaboration.

Relocation Package – We’ve Got You Covered!

We’ll support you every step of the way! Our relocation package includes a company-paid flight to Greece, 4 weeks of fully covered hotel accommodation, and dedicated assistance in finding your long-term home, so you can focus on starting your new role with confidence and excitement 🌍✨

About the Company

Join a leading company in the financial services sector, dedicated to providing exceptional support and enhancing customer experiences globally.

German Customer Support Specialist – Financial Services

Job description