German Customer Support Specialist – Hospitality Sector

About the Position

Become a Customer Support Specialist in the Hospitality Industry!

Are you fluent in German and passionate about helping others? Join an international team in Gdańsk, supporting travelers and hosts with care, empathy, and problem-solving excellence. This is your chance to be part of a dynamic company redefining the way people experience travel and accommodation worldwide.

Responsibilities

• Customer Support:

  • Assist German-speaking customers via phone, email, and chat with booking inquiries, account support, payment issues, and general questions.

• Issue Resolution:

  • Handle a wide range of customer situations with professionalism and efficiency, including changes, cancellations, disputes, and troubleshooting.

• Case Management:

  • Accurately document customer interactions and follow up to ensure full resolution and satisfaction.

• Feedback Loop:

  • Identify common trends and customer concerns, and escalate feedback to improve the service and platform experience.

• Team Collaboration:

  • Work closely with international colleagues to deliver consistent and high-quality support in a fast-paced environment.

Requirements

• Fluent German:

  • Excellent verbal and written communication in German (C1+ level).

• Strong English:

  • Good level of English (B2+) required for internal communication and training.

• Customer-Centric Approach:

  • Empathetic, patient, and proactive mindset with strong problem-solving skills.

• Educational Background:

  • High school diploma required; a degree is a plus.

• Digital Skills:

  • Comfortable with web-based tools and platforms; able to navigate systems efficiently.

• Adaptability:

  • Capable of managing changing priorities and working under pressure during peak travel periods.

We Offer

• Attractive Compensation:

  • Competitive salary with performance-based bonuses.

• Comprehensive Benefits:

  • Health insurance and paid training provided.

• International Work Environment:

  • Join a diverse, inclusive team that values collaboration and growth. Choose between full time or part time.

• Career Development:

  • Opportunities for advancement within a global company in the travel and hospitality sector.

• Positive Work Culture:

  • Supportive atmosphere that encourages creativity, empathy, and continuous learning.

About the Company

Join our international team in Gdańsk, supporting travelers and hosts with care, empathy, and problem-solving excellence. This is your chance to be part of a dynamic company redefining the way people experience travel and accommodation worldwide.