Head of Corporate IT

About the Position

We are seeking a technical Head of Corporate IT who is ready to take full ownership of the corporate infrastructure strategy, budget management, and the transformation of access and security processes. In this role, you will lead a team of 25-30 engineers, build highly effective processes for the internal Help Desk team, improve the existing hybrid infrastructure and service integrations, and own the global IT Procurement function, ensuring smooth operations and scalable growth across the business.

Responsibilities

• Build a scalable and secure environment where IT operations help the business move rapidly, without creating barriers.
• Close collaboration with the Security team across Identity & Access Management (IAM).
• Lead and manage a distributed IT Administration and Help Desk teams of 20+ engineers.
• Define and monitor SLA/KPI metrics, analyze team performance, and drive continuous improvements based on operational data.
• Improve operational efficiency by reducing manual processes through automation.
• Build relationships with vendors, hardware providers, and external service partners.
• Strategic planning and budgeting for the business expansion.

Requirements

• 5+ years of experience in IT Infrastructure, System Administration, or IT Help Desk.
• At least 1+ year of experience in managing infrastructure and support engineering teams of 20+ people.
• Experience working in high-availability, high-security international environments.
• Strong experience with vendor management, budgeting, procurement, and operational planning.
• Experience with virtualization technologies (VMware ESXi, Hyper-V, Proxmox).
• Strong understanding of networking concepts, protocols, security concepts, and enterprise infrastructure architecture.
• Strong understanding of ITSM methodologies and operational best practices.
• Experience implementing and improving SLA-driven support processes.
• Strategic mindset with the ability to scale infrastructure together with business growth.
• Strong ownership mentality and high standards for operational excellence.
• English level: Upper-Intermediate or higher (crucial for stakeholder management and technical documentation).

Nice to Have

• Experience in FinTech, Trading, or high-load environments.
• Experience with Zero Trust architecture and modern IAM approaches.
• Scripting/programming experience (Python/Bash).

We Offer

• 10 paid sick leave days per year.
• 20 paid vacation days per year.
• Public holidays according to current Ukrainian legislation.
• Medical insurance for employees.
• Compensation for professional education and learning English.
• Compensation for a sports subscription or sports equipment.
• Wellness budget (gym membership, sports gear, and related expenses).

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