Head of Payments (iGaming)

About the Position

Head of Payments (iGaming)

As TrueLabel’s Head of Payments you will become the driving force of our team! You’ll get to travel and meet partners, all while leading our payments strategy, performance, and operations end-to-end. Your mandate: deliver best-in-class approval rates and customer experience at the lowest possible cost-while keeping us compliant, scalable, and ready for new markets.

Responsibilities

• Strategy: Scale payment solutions for Tier 1 & Tier 2 GEOs;
• Partnerships: Source, negotiate, and integrate new PSPs, Acquirers, and APMs;
• Optimization: Maximize Success Rates and minimize transaction costs/latencies;
• Risk Management: Oversee anti-fraud, chargebacks, and compliance (AML/KYC);
• Analysis: Monitor P&L per payment method and provide data-driven reports.

Requirements

• 3+ years in a senior Payments role within iGaming/Gambling;
• Expertise in High-Risk processing (Cards, P2P, Crypto);
• Strong network of active contacts with PSPs and acquiring banks;
• Experience with Tier 1 & Tier 2 regulatory and payment landscapes;
• Upper-Intermediate English and strong negotiation skills.

We Offer

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

About the Company

TrueLabel is a company that values flexibility, trust, and the well-being of its employees. We are committed to providing a supportive and dynamic work environment that encourages innovation and personal growth.