HR Specialist - Operations

About the Position

Shape seamless employee experiences at EG by managing global HR operations, supporting employee lifecycle and improving data quality.

About EG

At EG, we build software that makes a difference. Our industry-specific software helps people and businesses work smarter every day. From doctors spending more time with patients to builders running safer, more efficient projects.

Our software is built by peers from the industry and backed by EG's scale for stability, innovation, and security. We are a thriving global workforce of 3000+ employees, with a 800+ strong team based in Mangaluru, India.

If you are ambitious, curious, and take pride in ownership, you will thrive here. You will be trusted to grow your skills, shape meaningful solutions, and make an impact together with talented colleagues across borders.

Responsibilities

• Case Management & Support: Respond to global HR inquiries from employees and managers via ServiceNow. Monitor and manage service ticket queues and ensure timely resolution of cases.
• Employee Lifecycle Transactions: Handle pre-boarding formalities, onboarding, offboarding, job changes, and transfers. Maintain employee files (virtual and hardcopy) and track pending documents. Coordinate induction sessions for new joiners and interns. Enter, validate, or approve employee data updates in the HR system.
• HR Documentation & Compliance: Create and issue legal and official employee documents such as offer letters, employment certificates, NDAs, and other formal communications. Maintain proper documentation and ensure secure archiving of employee records.
• Employee Support & Engagement Administration: Conduct background and ex-employment verification checks, process joining bonuses, and maintain the employee referral tracker. Support VF2 visa applications for India-based employees travelling to Denmark, and assist with engagement activities such as onboarding kits and recognition programs.
• Data Management & Reporting: Perform regular audits and data quality checks to ensure system accuracy and compliance. Prepare routine HR reports (e.g. joiner/leaver lists, recruitment trackers) for HRBPs and payroll. Proactively resolve discrepancies and improve data integrity across systems.
• Learning Management System: Assist in the coordination and system updates of training and development program. Ensure employee learning records are accurately reflected and reported.

Requirements

• 3-5 years of experience in core HR operations.
• Working proficiency in written and spoken English, comfortable communicating with colleagues across countries.
• Experience interacting with global stakeholders and supporting international HR operations.
• Exposure to or hands-on experience with HRMS tools such as Talentsoft, Workday, Oracle, or similar.
• Proficiency in Microsoft Excel and Word.
• Experience in employee lifecycle management.
• Ability to adapt quickly to changing processes and technologies.

Nice to Have

• Familiarity with ServiceNow or a similar case/ticketing system.
• Experience creating or maintaining HR process documentation.
• Familiarity with generating HR reports (e.g., headcount, attrition).
• Knowledge of HR legal and compliance requirements.
• Exposure to internal and external HR audits.

We Offer

• Real ownership - Responsibility from day one, freedom to shape your role.
• Continuous growth - Space, support and opportunities to take on new challenges.
• Collaborative culture - Global team rooted in Nordic values.
• Learning & Development - Access to EG Academy, LinkedIn Learning, mentorship, and continuous feedback.

Our Values

• Lead the Industry - We bring deep industry expertise and help our customers lead their industry.
• Make it Happen - We take ownership, move fast and deliver real impact.
• Stronger Together - We collaborate across borders with high standards, trust, openness and no politics.

About the Company

We are looking for a HR Specialist with 3 to 5 years of experience to be based at our Mangalore office in India and to be part of our growth story.

As a HR Operations Specialist, you will play a key role in supporting the end-to-end employee lifecycle processes across multiple countries. You will manage HR transactions and service requests through ServiceNow, maintain data accuracy in HR systems, and provide timely and compliant support to employees and managers. This role requires a strong focus on operational excellence, confidentiality, and a service-oriented mindset.

Location

• City: Mangaluru
• Country: India
• Work Location Type: On-site