INTERNSHIP - Client Relationship Officer- E Banking

About the Position

We are hiring a Client Relationship Officer to join our Wholesale Department for a 6-month internship (or longer), starting in September 2026.

Please note that only students who can provide a valid internship agreement (school convention) will be considered.

We offer a hands-on internship where you will support the implementation and daily operations of our corporate e-banking application, a key solution for our business clients.

Responsibilities

• Support the Implementation of e-Banking Solutions
• Take part in the setup and customization of e-banking tools for corporate clients
• Help manage user access and configuration updates to existing contracts
• Work on real operational topics
• Contribute to the daily management of our digital banking platforms
• Be involved in payment flows processing via Multiline and understand how transactions move in real life

Client Interaction & Helpdesk Support

• Interact directly with clients by phone and email (approximately 60% French, 40% English)
• Assist clients with updates to their existing setup, such as adding users or adjusting access
• Reach out to clients to guide them through migrations to new tools or to provide support in case of issues (e.g. payment errors)
• Participate in the day-to-day management of e-banking platforms
• Maintain a professional and service-oriented approach in all client interactions

Requirements

• Client Relationship

Why Join Us?

• Gain real-world experience in corporate banking and digital implementation
• Work alongside experienced professionals who are happy to guide and support you
• Develop both your technical and communication skills
• Be part of a supportive, dynamic, and international team
• Learn fast, take responsibility, and make a real impact

Your Working Environment

With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our business customers a wide range of solutions through the channel of their choice.

ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients, and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for private banking customers, whom we serve online and through our network of branches. For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services.

About the Company

In ING, we want people to be able to give their best. For this, we create an inclusive culture where everyone can grow and make a difference for our customers and society. We always promote diversity, equality, and inclusion. We do not tolerate any form of discrimination: by age, gender, gender identity, culture, experience, religion, race, disability, family responsibilities, sexual orientation, or otherwise. If you need support or help during the selection or interview process, contact the recruiter indicated in the announcement. We will be happy to help you to make everything fair and accessible. Click here to learn more about our commitment to diversity and inclusion.

We Offer

• Competitive internship opportunity
• Real-world experience in corporate banking and digital implementation
• Guidance and support from experienced professionals
• Opportunity to develop technical and communication skills
• Supportive, dynamic, and international team environment
• Fast learning and real impact opportunities