IPA Ops Engineer

About the Position

ING Singapore is seeking a highly skilled and motivated IT Ops Engineer to join our Financial Markets technology, and you would be part of global squads located in Amsterdam, Brussels, Bucharest, Singapore, and India. You will play a key role in supporting and evolving the Competitive Pricing area within ING Financial Markets.

IPA Ops Engineer

As an Operations Engineer, you will play a crucial role for ING Pricing Architecture Platform (IPA). IPA is a strategic in-house platform developed to centralize pricing and risk calculations across Financial Markets globally. It is a global platform used across all ING Financial Markets locations and is developed and supported by multiple squads located in Amsterdam, Brussels, Bucharest, Singapore, and India.

You will be a core member of a multidisciplinary and cross-functional squad, collaborating closely with business and technology stakeholders to deliver customer-focused solutions and continuous improvements.

Responsibilities

• Provide operational support for the IPA Data Analytics and Reporting platform, ensuring reliable service delivery during Asia trading hours.
• Take ownership of production incidents, coordinating resolution activities and stakeholder communication to minimize business impact.
• Drive effective problem management by identifying recurring issues, implementing preventive measures, and collaborating with the Product Owner to prioritize improvements through the squad backlog.
• Contribute to the continuous enhancement of the platform with a strong focus on reliability, performance, security, and operational excellence.
• Drive automation and AI-assisted operational improvements to enhance platform reliability, efficiency, and observability.
• Support testing, release, and deployment activities to ensure safe and stable delivery of changes into production.
• Maintain and continuously improve operational runbooks, knowledge articles, and user guidance documentation to support platform onboarding.
• Collaborate closely with Trading, Risk, Infrastructure teams, and other squads to resolve complex issues and continuously improve platform stability and user experience.
• Participate in a shared global standby rotation (typically one week per month), contributing to the reliability and continuity of business-critical services.
• As part of a cross-border Squad, you work in an Agile/Scrum way, on the backlog prioritized by a Product Owner, and you demo your features/stories to other colleagues and the stakeholders.

Requirements

• Bachelor's or Master's degree in Computer Science, Mathematics, Finance, or a related discipline.
• Experience supporting Google Cloud technology stack and data analytics platforms, preferably within Trading or Risk Management domains.
• Affinity with Financial Markets products such as Rates & Credits, Fixed Income, Repos, FX, and Money Markets is a plus.
• ITIL Process Knowledge: Solid understanding of, and hands-on experience with, ITIL processes (ITIL certification would be considered a plus).
• Strong SQL and data analysis skills, with experience troubleshooting performance, reliability, and data quality issues in cloud-native analytics platforms.
• Experience with monitoring and observability tools such as Grafana, Prometheus, and ELK/Kibana.
• Understanding of CI/CD pipelines, automation, and iterative delivery practices.
• Affinity with IT Risk (SOx, vulnerability management) and Security concepts (protocols, certificates, etc).
• Strong communication and stakeholder management skills effectively with both technical and non-technical stakeholders.
• Proactive, collaborative, and able to work effectively in a multicultural Agile environment.

We Offer

At ING, you’ll be part of an organization that empowers people - in life and in business. You can expect:

• A supportive, inclusive, and international work culture.
• Opportunities to grow your expertise across credit, products, and client coverage.
• Access to learning platforms, coaching, and skill-building resources.
• A team that values curiosity, initiative, and diverse perspectives.

About the Company

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.