IT Support Engineer (m/w/d)

About the Position

IT Support Engineer (m/w/d)

Berlin

Vollzeit

Festanstellung

---

About the Role

You will be the central communication point for all SysEleven customers. As a Service Desk employee at SysEleven, you play a pivotal role in the company, supporting not only your team but all departments within the company, ensuring our end customers experience a top-notch service experience. You achieve this by efficiently handling inquiries, coordinating tickets, and proactively resolving technical issues to strengthen the positive image of SysEleven and increase customer satisfaction.

---

Responsibilities

• Multichannel handling of customer inquiries with responsibility for uniform solutions via phone, email/ticket system, and possibly other channels
• Organizing the further processing of inquiries and disturbances by escalating them to specialized teams when independent handling is not possible
• Contributing to the introduction and improvement of standards in handling customer inquiries
• Handling and qualification of disturbance reports and general customer tickets

---

Requirements

• Relevant experience in technical support or IT helpdesk
• Good English skills and very good German skills
• Extensive experience with common Linux distributions and applications (Debian)
• Analytical thinking and solution orientation
• Experience with the qualification of disturbance reports and the use of ticketing systems (Jira, Zendesk, etc.)
• Ideally, initial knowledge of Kubernetes and/or OpenStack

---

What We Offer

We are a dedicated and well-connected team of professionals who are passionate about our customers' technical needs. We are technology enthusiasts and are always open-minded and striving for improvement. As your contact person, we offer not only good service but also bring in technical expertise in technologies to ensure top-notch solutions.

---

About Us

We are your partner for managed Cloud and Kubernetes Services – Made in Germany!

We embrace diversity – in thinking and action. Because only different perspectives ultimately find the best solution that benefits us and our customers. For this reason, everyone from the newcomer to the full professional works on equal footing and learns from each other. In short: We look out for each other and give our all.

---