Jr Service Desk Technician

About the Position

Occam Solutions is looking for a Jr Service Desk Technician in Tampa, Florida. The Jr. Service Desk Technician will interface directly with supported end-users to provide hardware, software, network, and applications problem resolution. Must demonstrate excellent verbal and written communication skills.

Responsibilities

• Serve as the initial point of contact for resolution of desktop/laptop related problems in a 70,000+ end user enterprise.
• Provide VIP level support to USSOCOM executive level users and their staff.
• Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
• Document, track, resolve, and report on problems and work orders using the Remedy ticketing system.
• Create, modify, delete user accounts via Active Directory and associated support tools.
• Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration, or System Administration Teams when a solution cannot be provided telephonically.
• Install, maintain, and troubleshoot network, system, and application software.
• Apprentice level technical knowledge of workstation hardware and Microsoft Technologies.
• Apprentice level technical knowledge in the setup, operation, and troubleshooting of all associated and follow-on operating systems.
• Familiar with Dameware and Terminal Services.
• Perform incident management functions which include: Incident trending and prioritization and documenting and communicating those findings with senior organizational team members.
• Perform other duties as required.

Requirements

• Must achieve DoD 8570 IAT Level I certification within 90 days of hire.
• Must be able to maintain DoD 8570 IAT Level I certification via continuing education requirements or re-certification.
• Possess current TS/SCI.

Nice to Have

• DoD 8570 IAT Level II certification.
• Special Operations Force experience.

We Offer

• Full-time employment.
• Entry-level position.

About the Company

Occam Solutions is a company dedicated to providing top-notch technical support and solutions. We are committed to excellence and innovation in our field.

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Note: This job posting is in English and is intended for candidates with a native level of proficiency.