About the Position

Occam Solutions is looking for a Junior Service Desk Technician at AFB MacDill, Tampa, Florida. The Jr. Service Desk Technician will have many responsibilities, including interfacing directly with supported end-users to provide hardware, software, network, and applications problem resolution. Must demonstrate excellent verbal and written communication skills.

Responsibilities

Serve as the initial point of contact for resolution of desktop/laptop related problems in a 70,000+ end user enterprise.
May be required to provide VIP level support to USSOCOM executive level users and their staff.
Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
Document, track, resolve, and report on problems and work orders using Remedy ticketing system.
Create, modify, delete user accounts via Active Directory and associated support tools.
Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration, or System Administration Teams when a solution cannot be provided telephonically.
Ability to install, maintain, and troubleshoot network, system, and application software.
Apprentice level technical knowledge of workstation hardware and Microsoft Technologies.
Apprentice level technical knowledge in the setup, operation, and troubleshooting of all associated and follow-on operating systems.
Must be familiar with Dameware and Terminal Services.
May be required to perform incident management functions which include: Incident trending and prioritization and documenting and communicating those findings with senior organizational team members.
Perform other duties as required.

Requirements

Must achieve DoD 8570 IAT Level I certification within 90 days of hire.
Must be able to maintain DoD 8570 IAT Level I certification via continuing education requirements or re-certification.
Possess current TS/SCI.

Nice to Have

DoD 8570 IAT Level II certification.
Special Operations Force experience.

We Offer

Opportunity to work in a dynamic and challenging environment.
Competitive salary and benefits package.
Professional growth and development opportunities.

About the Company

Occam Solutions is a leading provider of technical and management solutions to the federal government. We are committed to delivering high-quality services and supporting our clients in achieving their mission-critical objectives.

Location

Tampa, Florida

Employment Type

Full-Time

Minimum Experience

Entry-level

Jr Service Desk Technician

Job description