About the Position

Occam Solutions is looking for a Mid-Level Service Desk Technician in Fort Liberty, North Carolina. The Mid-Level Desk Technician will interface directly with supported end-users to provide hardware, software, network, and applications problem resolution. Special Operations Force experience is preferred but not required.

Responsibilities

Serve as the initial point of contact for resolution of desktop/laptop/mobile related problems in a 70,000+ customer enterprise.
Provide VIP level support to USSOCOM executive level users and their staff.
Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
Document, track, resolve, and report on problems and work orders using the Remedy Action Request database system.
Modify/create and troubleshoot user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, and provide direct support to USSOCOM customers located throughout the world.
Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration, or System Administration Teams when a solution cannot be provided telephonically.
Ability to install, maintain, and troubleshoot server, network, system, and application issues.
Technical experience in the setup, operation, and troubleshooting of all associated and follow-on operating systems.
Must have experience with Dameware, RDP, and Terminal Services.
May be required to perform incident management functions which include: Incident trending and prioritization and documenting and communicating those findings with senior organizational team members.
Perform other duties as required.

Requirements

Two Years relevant IT/Service Desk Experience
Must have DoD 8570 IAT Level I certification.
Must be able to maintain DoD 8570 IAT Level I certification via continuing education requirements or recertification.
Must possess current TS/SCI clearance.
Must be TS/SCI eligible.

Nice to Have

DoD 8570 IAT Level II certification.
Special Operations Force experience.

We Offer

Competitive salary
Full-Time employment
Mid-level experience opportunity

About the Company

Occam Solutions is a leading provider of technical support and problem resolution services. We are committed to delivering high-quality support to our clients and fostering a professional and collaborative work environment.

Location

Fort Liberty, North Carolina

Employment Type

Full-Time

Minimum Experience

Mid-level

Mid-Level Service Desk Technician

Job description