Mid-Level Service Desk Technician

About the Position

Occam Solutions is looking for a Mid-Level Service Desk Technician in Fort Liberty, North Carolina. The Mid-Level Desk Technician will interface directly with supported end-users to provide hardware, software, network, and applications problem resolution. Special Operations Force experience is preferred but not required. The role requires working rotating shift schedules, including nights, weekends, and holidays.

Responsibilities

• Serve as the initial point of contact for resolution of desktop/laptop/mobile related problems in a 70,000+ customer enterprise.
• Provide VIP level support to USSOCOM executive level users and their staff.
• Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
• Document, track, resolve, and report on problems and work orders using the Remedy Action Request database system.
• Modify/create and troubleshoot user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, and provide direct support to USSOCOM customers located throughout the world.
• Determine which special team can best resolve the problem and assign the task to Desktop Support, Customer Support, Network Administration, or System Administration Teams when a solution cannot be provided telephonically.
• Install, maintain, and troubleshoot server, network, system, and application issues.
• Technical experience in the setup, operation, and troubleshooting of all associated and follow-on operating systems.
• Experience with Dameware, RDP, and Terminal Services.
• Perform incident management functions which include incident trending and prioritization and documenting and communicating those findings with senior organizational team members.
• Perform other duties as required.

Requirements

• Two Years relevant IT/Service Desk Experience
• DoD 8570 IAT Level I certification
• Ability to maintain DoD 8570 IAT Level I certification via continuing education requirements or recertification.
• Current TS/SCI clearance
• TS/SCI eligibility

Nice to Have

• DoD 8570 IAT Level II certification
• Special Operations Force experience

We Offer

• Competitive salary
• Full-Time employment
• Opportunity to work in a dynamic and challenging environment

About the Company

Occam Solutions is a leading provider of IT and technical support services. We are committed to delivering high-quality solutions to our clients and fostering a collaborative and innovative work environment.

Application

For more information and to apply, visit our Job Openings page.

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Location: Fort Liberty, North Carolina

Employment Type: Full-Time

Minimum Experience: Mid-level