Lead AI Support Engineer – Salesforce Agentforce & Prompt Engineering

About the Position

Lead AI Support Engineer – Salesforce Agentforce & Prompt Engineering

Published Date: August 13, 2026

Location: Buenos Aires, BA-Tucuman / Argentina

Job Type: Technology & Engineering

Work Model: Hybrid

As a Lead AI Support Engineer – Salesforce Agentforce & Prompt Engineering, you will ensure the reliability, performance, and continuous improvement of enterprise AI agents built on the Salesforce Agentforce platform. You will serve as a trusted technical expert in Prompt Engineering and Generative AI, helping deliver high-quality AI experiences while driving operational excellence and responsible AI practices.

You will be a valued member of our AI and Digital Engineering team and work collaboratively with developers, architects, platform teams, business stakeholders, and clients to optimize AI-powered solutions operating in production environments.

Responsibilities

• Lead the support, maintenance, and optimization of AI agents and conversational applications built on Salesforce Agentforce.
• Design, refine, test, and enhance prompts, instructions, and agent behaviors to improve accuracy, grounding, and business outcomes.
• Investigate and resolve complex GenAI challenges including hallucinations, retrieval issues, guardrail violations, and response quality degradation.
• Drive continuous improvement through structured testing, prompt iteration, evaluation frameworks, and operational monitoring.
• Partner with technical and business stakeholders to ensure AI solutions align with business objectives, security requirements, and responsible AI standards.

Requirements

• 5+ years of experience in AI/ML, Generative AI, Conversational AI, Application Support, or related technical environments.
• Strong hands-on expertise in Prompt Engineering, including instruction design, grounding strategies, context management, few-shot prompting, and AI guardrails.
• Experience with Salesforce Agentforce or similar conversational AI platforms.
• Knowledge of Salesforce Data Cloud, Service Cloud, Sales Cloud, Flows, and API-based integrations.
• Experience with Retrieval-Augmented Generation (RAG), embeddings, vector search, and retrieval evaluation techniques.
• Understanding of agentic AI concepts, including tool calling, orchestration, memory, and multi-step reasoning.
• Experience troubleshooting GenAI-specific challenges such as hallucinations, prompt drift, context limitations, latency, and response quality issues.
• Familiarity with REST APIs, JSON, SQL/NoSQL, and enterprise integration troubleshooting.
• Experience working in SLA-driven support environments utilizing platforms such as Jira or ServiceNow.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Advanced English communication skills.

Nice to Have

• Salesforce AI Associate, Agentforce Specialist, or related Salesforce certifications.
• Experience with LLMOps, AI observability, model monitoring, and evaluation frameworks.
• Knowledge of Responsible AI, AI governance, or trust and safety practices.
• Experience with OpenAI, Anthropic, Gemini, or other enterprise-grade LLM providers.
• Healthcare or Life Sciences industry experience.

We Offer

At Cognizant, you'll have the opportunity to work on innovative Generative AI and Agentic AI initiatives for global clients while collaborating with high-performing multidisciplinary teams. We foster a culture of continuous learning, professional growth, inclusion, and innovation, empowering our associates to shape the future of AI-driven business solutions.

About the Company

Cognizant(NASDAQ: CTSH) is a leading AI and technology services company that bridges the gap between AI investment and business value by creating end-to-end AI solutions for our clients. Our deep industry, process, and engineering expertise helps us fuse the unique context of our clients' organizations with technology systems to enhance human potential, drive measurable results, and help global organizations stay ahead in a changing world. Learn more at cognizant.ai or @cognizant.

Additional Employment Information

Salary information is accurate as of the date of this job posting. Cognizant reserves the right to modify this information at any time under applicable laws.

Applicants may be asked to participate in an in-person or video interview. Additionally, applicants may be asked to present government-issued identification or a valid government-issued photo ID during each interview.

Cognizant is an equal opportunity employer. Your application and consideration for employment will not be influenced by race, color, religion, creed, gender, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Benefits to Help You Grow and Thrive

Our benefits are designed with you in mind, to help you live a balanced, meaningful, and healthy life.

Financial Security

We regularly monitor market data to ensure that your compensation reflects your value and contributions. Your benefits go beyond compensation to include retirement plans, financial literacy, and more.

Physical and Mental Health

We empower you to prioritize your well-being with paid time off, flexible work arrangements, health plans, counseling, our Mental Health Allyship program, and more.

Your Career Path, Your Way

With over 350,000 positions at Cognizant, you'll have the opportunity to explore new technologies, industries, and locations while developing the skills you need to grow in your career.

Real Impact

Think about the leading brands you rely on every day. Chances are, they rely on us to help strengthen their businesses. Here, you'll turn bold ideas into solutions that improve the quality of life for people around the world.

Your Journey to Cognizant

Here's what you can expect from our hiring process. Note that steps may vary by role and location. Check out our frequently asked questions (FAQs) to learn more.

Step 1: Apply for the Right Role

Find open positions that match your skills and career goals, and show us why you're a great fit. Can't find the right opportunity? Consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If our recruiter sees that you're a good fit, they'll schedule a brief conversation to get to know you better and discuss how your experience and skills align with the role.

Step 3: Showcase Your Skills

If both you and our team decide to move forward, you'll interview with our hiring team. Some roles may require additional technical assessments and/or customer interviews.

Step 4: Decision Time

Our team will evaluate each candidate's potential to succeed in the role. This process may take some time as we look for the best fit for both you and us-but you can count on us to keep you updated along the way.

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