Lead AI Support Engineer – Salesforce Agentforce & Prompt Engineering

About the Position

Lead AI Support Engineer – Salesforce Agentforce & Prompt Engineering

Date de publication: août 13 2026

Localisation: BuenosAires,BA-Tucuman / Argentina

Catégorie d’emploi: Technology & Engineering

Modalité de travail: Hybrid

About the Role

As a Lead AI Support Engineer – Salesforce Agentforce & Prompt Engineering, you will make an impact by ensuring the reliability, performance, and continuous improvement of enterprise AI agents built on the Salesforce Agentforce platform. You will serve as a trusted technical expert in Prompt Engineering and Generative AI, helping deliver high-quality AI experiences while driving operational excellence and responsible AI practices.

You will be a valued member of our AI and Digital Engineering team and work collaboratively with developers, architects, platform teams, business stakeholders, and clients to optimize AI-powered solutions operating in production environments.

Responsibilities

• Lead the support, maintenance, and optimization of AI agents and conversational applications built on Salesforce Agentforce.
• Design, refine, test, and enhance prompts, instructions, and agent behaviors to improve accuracy, grounding, and business outcomes.
• Investigate and resolve complex GenAI challenges including hallucinations, retrieval issues, guardrail violations, and response quality degradation.
• Drive continuous improvement through structured testing, prompt iteration, evaluation frameworks, and operational monitoring.
• Partner with technical and business stakeholders to ensure AI solutions align with business objectives, security requirements, and responsible AI standards.

Work Model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible.

Based on this role’s business requirements, this is a hybrid position requiring 1 day per week in a Cognizant office in Buenos Aires, Argentina.

Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

Requirements

• 5+ years of experience in AI/ML, Generative AI, Conversational AI, Application Support, or related technical environments.
• Strong hands-on expertise in Prompt Engineering, including instruction design, grounding strategies, context management, few-shot prompting, and AI guardrails.
• Experience with Salesforce Agentforce or similar conversational AI platforms.
• Knowledge of Salesforce Data Cloud, Service Cloud, Sales Cloud, Flows, and API-based integrations.
• Experience with Retrieval-Augmented Generation (RAG), embeddings, vector search, and retrieval evaluation techniques.
• Understanding of agentic AI concepts, including tool calling, orchestration, memory, and multi-step reasoning.
• Experience troubleshooting GenAI-specific challenges such as hallucinations, prompt drift, context limitations, latency, and response quality issues.
• Familiarity with REST APIs, JSON, SQL/NoSQL, and enterprise integration troubleshooting.
• Experience working in SLA-driven support environments utilizing platforms such as Jira or ServiceNow.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Advanced English communication skills.

Nice to Have

• Salesforce AI Associate, Agentforce Specialist, or related Salesforce certifications.
• Experience with LLMOps, AI observability, model monitoring, and evaluation frameworks.
• Knowledge of Responsible AI, AI governance, or trust and safety practices.
• Experience with OpenAI, Anthropic, Gemini, or other enterprise-grade LLM providers.
• Healthcare or Life Sciences industry experience.

Why Cognizant?

At Cognizant, you'll have the opportunity to work on innovative Generative AI and Agentic AI initiatives for global clients while collaborating with high-performing multidisciplinary teams. We foster a culture of continuous learning, professional growth, inclusion, and innovation, empowering our associates to shape the future of AI-driven business solutions.

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About Cognizant

Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.

To Know Before Applying

• Work Authorization: Cognizant will only consider candidates for this position who are legally authorized to work in Canada without the need for employer sponsorship, now or in the future.
• Adaptation Measures: If you have a disability that requires reasonable accommodation to conduct a job search or apply for a position, please email [email protected] with your request and contact information.
• AI in Our Recruitment Process: We use artificial intelligence (AI) tools to efficiently screen and evaluate applications. Our team then reviews the applications and decides who moves to the next step.
• Job Opening: Unless otherwise stated, this position is currently open and we are seeking to fill it.
• Language Requirements: We require all candidates to have a basic knowledge of English to facilitate internal communications. For positions in Quebec, the ability to communicate effectively in English is required as you will be providing services to and collaborating with English-speaking stakeholders located outside the province.
• Inclusion: Cognizant is an equal opportunity employer. Your application and file will not be reviewed based on race, color, sex, religion, beliefs, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, provincial, or local laws.

Benefits That Make a Difference

Our benefits program is designed with you in mind-so you can enjoy a balanced, healthy, and fulfilling life.

Financial Well-being

We regularly review market data to ensure that compensation reflects the value you bring. Your benefits go beyond salary and may include pension plans with matching contributions, financial training, etc.

Physical and Mental Well-being

We encourage you to prioritize your well-being with paid time off, flexible work where possible, health care plans, clinical counseling, our mental health alliance program, and more.

Your Career, Your Way

With more than 350,000 roles at Cognizant, you'll have the opportunity to explore new technologies, new industries, and new locations-and develop the skills you need to advance your career.

Making a Real Impact

Think of the brands you rely on every day. Chances are, they also rely on us to strengthen their business. Here, you'll turn bold ideas into solutions that improve people's lives around the world.

Your Journey to Cognizant

Here's what you can expect from our recruitment process. Please note that it may vary depending on the position and location. Check our FAQ for more information.

Step 1: Find Your Role and Apply

Find an open position that matches your skills and career goals, then show us why you're the perfect fit for that role. If no position matches your profile right now, please join our talent community.

Step 2: Talk to a Recruiter

If one of our recruiters determines that you're a good fit for the position, they will contact you to schedule a brief conversation to better understand your background and skills.

Step 3: Showcase Your Talents

If you and our team want to continue the process, you will meet with our hiring team. Some positions may also require technical assessments and/or client interviews.

Step 4: Final Decision

Our team will then review each candidate's potential to succeed in the role. This step may take some time as we want to make the right decision-but you can count on us to keep you informed.

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