Merchant Success Specialist

About the Position

Uklon is a technology company that developed the eponymous mobile application. Founded in Kyiv in 2010, Uklon started as a ride-hailing platform and has evolved into a multi-service digital ecosystem integrating ride-hailing, Uklon Delivery, Uklon Ads, Uklon Store, and the Uklon Travel bus ticket booking service. As of August 2026, Uklon operates internationally across two countries - Ukraine and Uzbekistan. The service currently covers 31 Ukrainian cities and the Bukovel resort, as well as Tashkent and 5 regional hubs across the Fergana Valley in Uzbekistan.

Let’s drive your career forward!

Join us as a Merchant Success Specialist

Hiring Process

Acquaintance, technical, and final meeting. In case you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40oklaf.anyrad - we’re here to help!

What Our Offer Includes Specifically for This Role

• Internal knowledge sharing, mentorship programs, and training for soft & hard skills
• Professional certifications for experts
• Corporate library and subscriptions to information resources
• Personal/team learning budget
• Corporate discounts and compensation for English lessons
• Long-term training program for managers
• Medical insurance in Ukraine
• Paid therapy sessions with Pleso
• Providing our soldiers in the Armed Forces with gear and medical supplies
• Gamification, gifts, giveaways, and partner discounts
• Sports events and corporate team buildings
• Wellness programs with emotional well-being workshops
• Relaxing massage weeks in the office
• Promo codes for Uklon rides
• Corporate discounts and partial compensation for sports activities

Uklon is a socially responsible business and is among the top 10 largest donors to Ukraine’s Defense Forces and humanitarian initiatives among Ukrainian companies in the IT and telecommunications sector.

Responsibilities

• Conducting the full onboarding and technical setup of new partners
• Analyzing the business needs of the existing portfolio and driving the adoption of new Uklon Delivery features and services to increase monthly order volumes across existing accounts
• Systematically monitoring performance metrics (efficiency, order dynamics, SLA compliance, engagement levels) and proactively implementing retention measures when churn risks are identified
• Managing and resolving complex operational, financial, and technical partner incidents in collaboration with Operations, Product, Support, Finance, and Sales teams
• Collecting, structuring, and translating partner feedback into specific initiatives to improve products and processes
• Identifying opportunities for business expansion (upsell, cross-sell, introduction of new products/services) and implementing them independently or in collaboration with the Sales team
• Ensuring a high level of customer satisfaction (NPS / CSAT) and building long-term strategic partnerships
• Maintaining the CRM system, keeping Account Plans up to date, and managing contractual documentation

Requirements

• At least 2 years of experience in Customer Success, Account Management, Sales, or Business Development (B2B)
• Strong relationship management, stakeholder communication, and cross-functional collaboration skills (Operations, Product, Support, Finance)
• Experience in managing multiple accounts simultaneously, a customer-focused approach, and strong problem-solving skills
• Analytical mindset, with the ability to interpret performance metrics and identify growth opportunities
• Focus on retention and expansion, with a high level of personal ownership and accountability
• Excellent presentation and business review facilitation skills
• Confident user of CRM systems (Salesforce, HubSpot, NetHunt, Pipedrive, or similar) and Excel / Google Sheets
• English – Intermediate

How Do You Manage Your Working Hours?

• Flexible schedule based on role responsibilities
• Days off with full compensation: 20 for personal needs, 10 for illness, 1 more on a birthday occasion (a gift from the company), up to 8 for blood donation

About the Company

Uklon is a technology company that developed the eponymous mobile application. Founded in Kyiv in 2010, Uklon started as a ride-hailing platform and has evolved into a multi-service digital ecosystem integrating ride-hailing, Uklon Delivery, Uklon Ads, Uklon Store, and the Uklon Travel bus ticket booking service. As of August 2026, Uklon operates internationally across two countries - Ukraine and Uzbekistan. The service currently covers 31 Ukrainian cities and the Bukovel resort, as well as Tashkent and 5 regional hubs across the Fergana Valley in Uzbekistan.

Uklon is a socially responsible business and is among the top 10 largest donors to Ukraine’s Defense Forces and humanitarian initiatives among Ukrainian companies in the IT and telecommunications sector.