Middle Account Manager
Job description
About the Position
We are looking for a Middle Account Manager to build and develop long-term relationships with mid-size and growing client accounts and contribute to revenue growth.
Responsibilities
- Build and maintain strong, long-term relationships with assigned clients (mid-size and growing accounts).
- Develop a solid understanding of clients’ business objectives and current technology setup to identify support and growth opportunities.
- Support upsell and cross-sell initiatives by identifying client needs.
- Ensure smooth delivery in cooperation with engineering teams and proactively address client concerns.
- Monitor account health, client satisfaction, and operational performance; escalate risks when necessary.
- Conduct regular check-ins and performance syncs with clients.
- Contribute to revenue growth by supporting commercial discussions and renewal processes.
Requirements
- 2+ years of experience in Account Management in the IT industry (preferably outsource).
- Proven experience in managing commercial conversations and supporting upsell initiatives.
- Strong communication and relationship-building skills.
- Ability to understand client business needs and translate them into clear, actionable requests for delivery teams.
- Experience working with cross-functional teams (delivery, finance, recruitment).
- Strong problem-solving skills and a client-oriented mindset.
- English level: Upper-Intermediate or higher.
We Offer
- Language & sports classes compensation
- Corporate remote office to combine work & travel
- Cool Project Department (R&D) for testing crazy tech ideas live
- ElifTech IT School to share your knowledge & try yourself as a mentor
About the Company
Don't hesitate. Take a step to join us!
Submit your CV and we will contact you as soon as we have something interesting for you.
© ElifTech. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
We are a young, ambitious and trusted global technology service company that designs, builds and implements effective software technology solutions, fulfilling the needs of customers’ businesses.We cover all aspects of software product development using the latest technologies and frameworks, and we quickly adjust to our customers’ demands. Our approach combines research, design and development to rapidly solve problems, create and test prototypes and launch a product into the market in an iterative way. We build intelligent applications that connect people, systems, devices and data.ElifTech is a team of continuously evolving technophiles that transform business ideas into valuable high-tech products.We are focused on involving only top engineers who strive for researching, studying and implementing the innovative technological solutions to the actual customers’ problems. IT industry newcomers and bright students are also welcomed. We are showing them what they can achieve and guiding them on how to become experts in software development industry and thus be a part of our team.Our approach to managing resources is focused on the needs of developers because we understand that the main idea of management and operations is to help engineers to do their job. Our team is free of bureaucracy, which makes us genuinely engineer-oriented.Come and see for yourself!