MS Dynamics Architect/ Lead

About the Position

We are looking for an experienced MS Dynamics Architect/Lead to join our team. As an integral part of our MS CRM practice, you will collaborate with cross-functional teams, business analysts, developers, and key stakeholders to design, implement, and optimize Microsoft Dynamics 365 Customer Engagement (CRM) / PowerApps solutions. You'll play a pivotal role in assessing client needs, configuring CRM systems, and ensuring successful adoption and continued system effectiveness.

For this position, you need to have a US visa for business trips.

Responsibilities

• Analyze project requirements and plan the implementation and delivery according to scope, deadline, and budget.
• Analyze product design and functionality, describe business processes and customer requirements.
• Create design, system, user, and procedural documentation.
• Configure and customize Dynamics 365 CRM applications, including entities, forms, views, workflows, business process flows, and dashboards.
• Leverage Power Platform components (Power Apps, Power Automate) to enhance CRM functionality and automate business processes.
• Run client workshops on business processes, business requirements, and system design.
• Architect solutions on a functional and technical level that will deliver high-quality results to meet the clients' needs and use the features and functions correctly and effectively.
• Help the Sales team in pre-sales activities, respond to requests for proposals and invitations to tenders, prepare and present demonstrations.
• Drive improvements forward for Microsoft Dynamics (CRM) installations using manufacturing best practices.
• Help plan and implement integrations of Microsoft Dynamics (CRM) with custom build solutions; plan builds, releases, upgrades, and merging of patches.
• Review technical solutions, help troubleshoot production issues, and suggest fixes.
• Collaborate with system administrators and the IT team in planning, design, implementation, and testing of new and existing database configurations as well as application updates.
• Work with team members, including developers, architects, and other consultants, to share knowledge and best practices.
• Coordinate and contribute to end-user training and assist in developer training on creating new database objects for application development.

Requirements

• 5+ years of experience with Microsoft Dynamics 365, including at least 2 years focused on Dynamics 365 Commerce or Dynamics AX for Retail.
• Proven track record of leading successful eCommerce or omnichannel implementations.
• Strong understanding of Commerce Scale Unit (CSU), POS, order fulfillment, inventory, and pricing engines.
• Experience with Commerce SDK, Retail Server APIs, or building custom storefronts / headless solutions is a strong plus.
• Familiarity with Power Platform, Azure services, and integration patterns (REST, OData, etc.).
• Excellent client communication, stakeholder management, and documentation skills. Fluent in English (additional languages are a plus).

We Offer

• Financial stability and competitive compensation.
• Transparent professional and career growth development plans.
• Career development: horizontal, professional, managerial.
• E-education, certification coverage, and access to the language learning platform goFluent.
• Remote work.
• Flexible work environment (in-office, remote, or hybrid depending on preferences and manager approval).

Job ID

JR-59737