Onboarding Manager (CZ/SK)

About the Position

Onboarding Manager (CZ/SK)

Location: Bratislava (Slovakia) or Prague (Czech Republic)

Format: Remote, Full-time

We are looking for an Onboarding Manager to join our dynamic team at Choice, a leading European food-tech B2B SaaS platform. You will guide our new clients through a structured and efficient onboarding journey, ensuring they get the maximum value from our platform from day one.

About Us

Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management. With key offices in Prague and Warsaw, we are building a team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment.

Responsibilities

• Lead the end-to-end client onboarding process, ensuring smooth adoption and effective use of the Choice platform.
• Educate and train clients on product functionality, best practices, and value realization.
• Coordinate and support integrations with clients’ POS systems, delivery platforms, and other third-party tools.
• Proactively manage timelines and keep clients aligned with onboarding milestones.
• Identify and escalate bugs and issues to the technical team, ensuring timely resolution.
• Ensure a seamless handover to the Customer Success Manager by providing full context of the client’s onboarding journey, setup, and goals.
• Proactively minimize early-stage churn by addressing risks, objections, and adoption challenges during onboarding.
• Identify upsell opportunities during onboarding and initiate collaboration with Sales teams when additional solutions add value to the client.

Requirements

• Located in Bratislava or Prague.
• Slovak or Czech language – C1+.
• English – B2+ (used for internal communication; client communication will be in Slovak/Czech).
• 1+ year of experience as a Customer Success Manager, After-Sales Manager, Customer Onboarding Manager, or Implementation Manager.
• Tech-savvy, enjoys exploring digital tools, software interfaces, and troubleshooting technical issues.
• Skilled at keeping clients engaged and on schedule during the onboarding journey, exercising assertiveness and professionalism to prevent delays.
• Strong communication skills with the ability to convey technical details in a clear and easy-to-understand manner.
• Experience with POS, SaaS, or APIs is a plus, but not a must - we will teach you everything!

We Offer

• Competitive compensation (fixed salary + performance-based bonuses)
• Career growth opportunities
• Opportunity to work on a global product with modern technologies
• Work in an international product company
• Supportive team and healthy company culture
• Seamless and efficient onboarding process

Ready to Grow and Make an Impact?

Apply now and become part of Choice!

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By applying for this position, you consent to the processing of your personal data by Choice for recruitment purposes in accordance with the GDPR.

Apply now