Onboarding Manager RO

About the Position

Onboarding Manager RO

Format: remote + occasional client visits in Bucharest

Language Requirements:

• Romanian - min. C1 level
• English - min. B2 level

About Us:

Choice is a leading European foodtech startup working with over 30,000 restaurants in 20 countries worldwide. We build SaaS solutions for modern restaurants, helping venues increase revenue through digital tools such as QR payments, table ordering, delivery, takeaway, table reservations, and other services.

Our goal is to become the leading restaurant solution in Europe within the next five years.

The company has offices in Prague and Warsaw.

Choice is one of the fastest-growing startups in Central Europe (2024) according to Sifted. The company raised $5 million in investments in 2025 and is actively scaling across international markets.

[Forbes about Choice]

As we scale, we are looking for an Onboarding Manager to guide our new clients through a structured and efficient journey. In this role, you will be the primary partner for restaurants during their initial setup, ensuring they get the maximum value from our platform from day one. We also welcome students with the opportunity to transition to full-time roles.

Responsibilities

• Lead the end-to-end client onboarding process to ensure smooth product adoption.
• Educate and train clients on product functionality, best practices, and value realization.
• Coordinate integrations with clients’ POS systems, delivery platforms, and third-party tools.
• Manage onboarding timelines and keep clients aligned with key milestones.
• Identify and escalate technical issues to the dev team for timely resolution.
• Ensure a seamless handover to the Customer Success Manager with full client context.
• Minimize early-stage churn by proactively addressing objections and adoption challenges.
• Identify upsell opportunities during onboarding to increase client value and your own bonuses.

Requirements

• Fluent in Romanian language min. C1 and English min. B2 for internal communication.
• Based in Bucharest or nearby - for client visits
• Has 1+ year of experience in Customer Success, Onboarding, or Implementation roles.
• Tech-savvy and enjoys exploring software interfaces and troubleshooting.
• Skilled at keeping clients engaged and on schedule with professional assertiveness.
• Strong communicator who can convey technical details in a clear and easy-to-understand manner.
• Experience with POS, SaaS, or APIs is a benefit, but not mandatory.
• Proactive, client-focused, and ready to drive successful onboarding experiences.

We Offer

• Competitive compensation consisting of a fixed salary and performance-based bonuses.
• Regular performance reviews and real career growth opportunities.
• Opportunity to work on a global product with modern technologies.
• Work in an international product company with a supportive team culture.
• Comprehensive internal training and a seamless onboarding process for you.
• Flexible environment where your proactivity directly boosts your rewards.

Ready to Grow with Us?

If you’re ambitious and driven, let’s talk! Apply now or recommend a friend who might be a perfect match for our growing team!

By applying for this position, you consent to the processing of your personal data by Choice for recruitment purposes in accordance with the GDPR.

Apply now