Technical Support Specialist (CZ)

About the Position

Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.

With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.

We are growing, and we are looking for a Technical Support Specialist to join our team in the Czech Republic.

Responsibilities

• Provide technical support to customers, handling inbound requests related to technical issues, such as payment failures or non-functioning features. The average workload is around 350–400 tickets per month.
• Resolve minor technical issues independently and escalate more complex cases to the technical team following established procedures.
• Handle and de-escalate customer complaints, focusing on practical and mutually beneficial solutions.
• Communicate with customers via live chat (Intercom) and voice calls (Ringostat).
• Work on a pre-planned shift schedule: 09:00–17:00, 12:00–20:00, or 14:00–22:00.
• Work two weekends per month (Saturday/Sunday), with days off provided during the weekdays.

Requirements

• Czech - native or C1+ level, with clear pronunciation and no strong accent.
• English - ideally B1–B2 level, used primarily for internal communication.
• Background in Customer Support or Technical Support.
• Experience in B2B support is a plus, but not required.
• Comfortable working with KPIs focused on response and resolution times in a fast-paced environment.
• Tech-savvy, with a genuine interest in developing technical skills and potentially transitioning into another tech role in the future, depending on performance.
• Strong problem-solving skills and the ability to stay calm under pressure and quickly resolve urgent issues.
• Able to handle difficult customer situations professionally and constructively.

We Offer

• Competitive compensation - fixed salary + performance-based bonuses
• Regular performance reviews and clear career growth opportunities
• Career development opportunities based on your performance and leadership potential
• Opportunity to influence processes and contribute your ideas
• International product company with a dynamic and collaborative environment
• Supportive team and a healthy company culture

Ready to lead the way? If you are an ambitious leader who loves closing deals and growing teams - let’s talk! Apply now and help us scale Choice

By applying for this position, you consent to the processing of your personal data by Choice for recruitment purposes in accordance with the GDPR.

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