About the Position

We are seeking an Oracle MFCS Support Lead with 8+ years of IT experience to manage retail merchandising applications support. Join our team in Iselin, NJ, Oak Brook, IL, Irving, TX, San Jose, CA, or Irvine, CA.

Responsibilities

Lead L2/L3 production support for Oracle Retail MFCS and related merchandising applications.
Provide functional and technical support for Merchandising, Inventory, Purchase Orders, Suppliers, Stock Ledger, and Retail Operations.
Manage and resolve production incidents, service requests, and problem tickets within SLA targets.
Experience with ReIM, RPM, ReSA, Allocation, and RIB/RIHA.
Oracle Retail Cloud support experience.
Drive Major Incident Management (MIM), Root Cause Analysis (RCA), and preventive action planning.
Own and govern ITSM processes including Incident, Problem, Change, Release, and Service Request Management.
Review, estimate, and coordinate Change Requests (CRs) and application enhancements.
Monitor and troubleshoot batch jobs, integrations, interfaces, APIs, and data issues.
Perform data analysis, reconciliation, and support activities using Oracle SQL and PL/SQL.
Coordinate with business users, Oracle Support, and third-party vendors for issue resolution and service improvements.
Lead deployment, release validation, and post-production support activities.
Track support KPIs, SLA compliance, service metrics, and governance reporting.
Mentor support team members and drive knowledge management and operational excellence initiatives.
Identify automation and continuous improvement opportunities to enhance application stability and support efficiency.

Requirements

Strong hands-on experience with Oracle Retail MFCS (Mandatory).
Good understanding of retail merchandising and inventory management processes.
Strong Oracle SQL and PL/SQL skills.
Good understanding of retail integration systems.
Experience supporting integrations, APIs, batch processing, and interface troubleshooting.
Hands-on experience with ServiceNow or similar ITSM tools.
Experience managing ITIL-based support operations and support governance.
Excellent stakeholder management, customer communication, and team leadership skills.
Prior experience supporting large retail customers in a managed services/support environment.

We Offer

Competitive salary range of $120,000 to $130,000.
Benefits include Medical / Life Insurance, Paid holidays, FSA & HSA, Commuter Benefits, 401(k) plan and contributions, and Aspire’s Reward & Recognition program.

About the Company

Aspire Systems is a global technology services firm serving as a trusted technology partner for more than 275 customers across the globe. Founded in 1996, Aspire Systems helps leading enterprises engineer the future through its deep technology and domain expertise in Software & Technology, Banking, Insurance, Retail, and Public Sector. AI-first IP, platforms, and domain expertise power Aspire System's advanced technology services.

Aspire’s core philosophy of ‘Attention. Always.’ communicates its belief in lavishing care and attention to its employees, customers, and society. The company currently has over 4000 employees globally and is CMMI Level 3 certified. It operates across North America, LATAM, Europe, Middle East, and Asia Pacific.

As an employer, Aspire Systems has been recognized 12 times in a row as one of the Top 100 ‘Best Companies to Work For’ by the Great Place to Work® Institute. To know more about Aspire Systems, visit Aspire Systems

Why Join Aspire Systems

Being an Aspirian means being part of a future-ready, global workplace where you will work on emerging technologies, collaborate with diverse teams, and contribute to meaningful digital transformation initiatives.

We foster innovation, value diverse perspectives, and enable continuous learning and career growth - guided by our philosophy of “Attention. Always.” Aspire also follows a hybrid work model, promoting flexibility, collaboration, and work-life balance.

Learn more about Life at Aspire: Life at Aspire

Our Commitment to Diversity & Inclusion

At Aspire Systems, we foster a work culture that appreciates diversity and inclusiveness. We understand that our multigenerational workforce represents different regions, cultures, economic backgrounds, races, genders, ethnicities, education levels, personalities, and religions. We believe these differences make us stronger and are committed to building an inclusive workplace where everyone feels respected and valued.

Privacy Notice

Aspire Systems values your privacy. Candidate information collected through this recruitment process will be used solely for hiring purposes, handled securely, and retained only as long as necessary in compliance with applicable privacy laws.

Disclaimer

The above statements are not intended to be a complete statement of job content, but rather to serve as a guide to the essential functions performed by the employee in this role. Management retains the discretion to add or change the duties of the position at any time.

Oracle MFCS Support Lead

Job description