Platform Technical Specialist

About the Position

British American Tobacco (BAT) has an exciting opportunity for a Platform Technical Specialist in Subang Jaya, Malaysia.

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World. To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

This role ensures the day-to-day delivery of a set of services by third-party IT providers to BAT’s EP (Enterprise Platforms) Corporate & HR functions such as Finance, Legal, and Human Resources. This includes reviewing and optimizing the quality of the service provided by the suppliers using standard service management methodologies, including continued service improvement.

Responsibilities

• Handle ongoing service delivery and service support to meet agreed customer requirements; conduct internal and external service review meetings; handle partner concerns within the area.
• Drive improvement activities in partnership with user communities, third parties, and internal IT organization; support and contribute to Continuous Service Improvement Process (CISP); handle system stabilizations, service improvements, and implementation of innovations.
• Support internal incident management organizations and collaborator management; evaluate business risks and issues related to operational incidents, potential changes, and internal audit reports; assist in RCA completion and supervise preventive action's implementation.
• Provide input and recommend robust solutions to meet business requirements; agree with end markets and support teams to implement technical and functional activities.
• Apply processes to handle modifications and maintain global standards. Support release and deployment management, service transition, and service operations. Ensure changes meet established processes, governance, and criteria.
• Handle the change lifecycle including requirements collection, fit-gap evaluation, impact assessment, governance approvals, transition, and post-implementation support; support implementation of new services and ongoing changes; ensure supplier readiness for support and knowledge transfer completion.
• Collaborate with project teams in planning and preparation of environments and quality control of changes; analyze and review vendor performance against contracts and OLA/SLAs; evaluate and approve estimates provided by third-party service providers.
• Build, implement, and supervise governance controls (SOx, GDPR, IT Security); support audit activities and remediation actions; handle execution of periodic activities such as DR tests, certificate renewals, and related activities.

Requirements

• Proven track record in SAP/Azure platform within project implementation or support organizations. Exposure to SAP SuccessFactors or Fieldglass is an added advantage. Degree or equivalent experience with at least 5 years in an IT Services environment.
• Exposure to the full lifecycle development process from build through implementation and production support, including business requirement gathering, fit-gap analysis, solution build, implementation, testing (FUT, SIT, UAT, RT), data conversion, and solution support.
• Background in large global organizations collaborating with both in-sourced and out-sourced IT service providers, and participating in large-scale global projects with collaborators from multiple countries and backgrounds.
• Consistent record of collaborating with user representatives and communicating with non-IT personnel. Committed to learning modern technologies and collaboration techniques. Works across functions and delivery teams to create effective ways of working and positive relationship dynamics.
• Superb communication and collaboration abilities with partners worldwide. Proficient in written and spoken English. Skilled in analysis and negotiation for conflict resolution, handling interested parties, discussing budgets, and vendor relations.
• Experience working in regulated environments, preferably SOx and GDPR, or countries with high standards of data protection; good understanding of SOX and how it applies within IT; ability to work with integrated applications including Software as a Service (SaaS).
• Knowledge of ITIL processes and procedures, processes for handling updates and implementation lifecycle/stages; ITIL V4 or equivalent certification required, with ITIL professional certifications beneficial.
• Knowledge of DevOps, Agile, and SAFe processes and their application in global enterprise organizations; Agile or DevOps methodologies desirable; DevSecOps, Agile, and ITIL training certifications would be beneficial.

We Offer

• Market-leading annual performance bonus (subject to eligibility)
• A range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritize continuous improvement within a transformative environment, preparing for ongoing changes

About the Company

At BAT, we’re committed to more than just jobs, we’re dedicated to purposeful careers. It's one of the many reasons we have been named as a Global Top Employer for the eighth consecutive year.

Collaboration, inclusion, and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives, and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g., time out caring for family, parental leave, national service, sabbatical, and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award-winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.

Apply Now

Join us at BAT, where purpose meets possibility, and your career story unfolds.