Program and Project Manager Physical Security and IT

About the Position

Program and Project Manager Physical Security and IT

As a Program and Project Manager Physical Security and IT, you are responsible for end-to-end product ownership of IT asset and information management capabilities within the PPSS domain.

You define and drive the product vision, roadmap and backlog, ensuring maximum business value, while also leading the execution of change initiatives and implementations required to deliver this vision.

You operate at the intersection of business, technology and security, ensuring that IT assets, data and platforms are:

• strategically aligned,
• compliant with regulatory requirements, and
• effectively delivered, adopted and embedded in the organisation.

The team

You are part of the Global Physical Safety and Security setup and work in a highly collaborative, international environment across PPSS and Corporate Technology.

You collaborate closely with Product Owners, IT Custodians, architects, Risk, Compliance and business stakeholders.

You act as both product owner and change lead, influencing decision-making, aligning stakeholders and ensuring successful delivery across global forums and governance structures.

Responsibilities

• Product strategy & roadmap ownership (GJA anchor)

  • Define and drive the product vision and multi-year roadmap for IT Asset Management and Information Management
  • Translate business strategy, regulatory requirements and security priorities into clear product objectives and value-driven outcomes
  • Own and prioritise the product backlog, balancing business value, risk and technical feasibility
  • Ensure alignment with enterprise architecture, Corporate Technology and PPSS strategy

• Product lifecycle & value management

  • Own the end-to-end lifecycle of IT assets (initiation → implementation → maintenance → decommissioning)
  • Monitor performance, usage and value realisation of IT assets and platforms
  • Drive data-driven improvements and optimisation of products and processes
  • Maintain visibility on system dependencies, technical debt and long-term sustainability

• Change delivery & implementation management (BJ strength retained)

  • Lead end-to-end delivery of change initiatives, from design through implementation, adoption and stabilisation
  • Translate roadmap items into structured implementation plans, milestones and deliverables
  • Coordinate implementation activities (releases, migrations, process changes, testing, deployment)
  • Ensure timely, controlled and high-quality delivery across complex environments

• Governance, planning & control

  • Establish and maintain integrated planning, status reporting and governance structures
  • Manage dependencies, risks, issues and decision-making processes
  • Ensure structured use of RAID logs, reporting and steering mechanisms
  • Balance agile/product ways of working with structured governance requirements

• Business readiness & adoption

  • Drive change impact assessments and business readiness activities
  • Ensure effective stakeholder communication, training and adoption
  • Track adoption, value realisation and post-implementation performance
  • Ensure sustainable embedding of new capabilities into operations

• Risk, compliance & security alignment

  • Ensure alignment with risk, security and regulatory frameworks (e.g. DORA, GDPR)
  • Integrate security-by-design and control requirements into product and change delivery
  • Support audits, risk assessments and compliance activities

• Stakeholder & vendor management

  • Act as end-to-end product owner and primary point of contact for stakeholders and vendors
  • Align business, IT and risk stakeholders around priorities and delivery
  • Manage vendor performance, contracts and delivery outcomes

• Continuous improvement & innovation

  • Identify opportunities for innovation, automation and digitalisation
  • Improve product performance, user experience and resilience
  • Strengthen both product management discipline and change delivery maturity within PPSS

Requirements

• Core Skills

  • Product Management
  • Change Management
  • Implementation
  • Backlog Management
  • Roadmap Management
  • Stakeholder Management
  • Delivery Execution
  • Governance
  • Analytical Thinking
  • Communication

• Secondary Skills

  • Strategic Thinking
  • Influencing
  • Data-Driven Decision Making
  • Risk Management
  • Compliance
  • Security Alignment

We Offer

• A competitive salary aligned with your skills and experience
• 25-28 vacation days depending on your contract
• Pension scheme
• 13th month salary and 8% holiday allowance
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Flexible working hours and hybrid working options
• A mobility card: choose your mode of transport for commuting each day, with free public transport on weekends.
• Personal growth and challenging work with endless possibilities
• An informal working environment with a diverse group of innovative colleagues

About the Company

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.