Project Manager Senior

About the Position

Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

We are currently seeking a Project Manager Senior for a Salesforce patient scheduling and notification solution for a national specialty infusion clinic network. This is a fixed-fee engagement with milestone-gated payments, involving a brownfield Field Service org and patient health information in scope.

Responsibilities

• Own end-to-end delivery of CT scope against the approved baseline; act as the primary CT delivery contact and second-tier escalation point.
• Allocate work with the Solution Architect against sprint points, in collaboration with the client's Scrum Master.
• Monitor offshore velocity and throughput; manage capacity, dependencies, and spillover so sprint commitments hold without schedule impact.
• Own change control. Assess, document, and price every requirement that falls outside the signed baseline.
• Run the governance cadence: daily standup, bi-weekly planning and demo, weekly status and RAID, monthly steering committee, and daily hypercare reviews.
• Own deployment, cutover, rollback, and go-live readiness planning with the Solution Architect, using Gearset and GitHub.
• Coordinate CT support of client-executed SIT and UAT; own defect triage and resolution through to exit criteria.
• Manage client-side dependencies on the critical path - messaging platform provisioning, privacy and InfoSec review, environment access, and open design decisions.
• Deliver four weeks of hypercare including daily reporting, stabilization, knowledge transfer, and project closure.

Requirements

• 8+ years delivery or program management, including 4+ leading Salesforce implementations end to end.
• Demonstrable track record on fixed-price, milestone-based engagements, with real examples of change requests raised and defended.
• Experience leading distributed onshore/offshore teams across a significant time zone gap.
• Salesforce Field Service or Scheduler delivery experience in an existing, customized org - not greenfield.
• Regulated-industry delivery with PII or PHI: healthcare, life sciences, or financial services.
• Comfortable operating where the client owns Scrum Master, BA, and QA functions.
• Salesforce Administrator certification; PMP, PMI-ACP, SAFe, or CSM.

Nice to Have

• Canadian healthcare privacy experience - PHIPA, PIPEDA, Privacy Impact Assessment process.
• Bilingual EN/FR delivery, including Quebec stakeholder engagement.
• Gearset.
• French language capability.

We Offer

• Opportunity to contribute to global projects.
• Growth and skill development.
• A chance to shape the way you work.
• Part of a connected international community.

About the Company

Customertimes (CT) is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

If you're looking to spark the tech with us, Customertimes is the place to build your next career chapter. Are you ready to join us?

Job ID: JR-210934

Location: Mississauga, Canada

Type: Full-time

Apply now: Apply here