About the Position

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

British American Tobacco Hungary has an exciting opportunity for a Quality Performance Manager in Pécs

Why Operations?

We intelligently connect our teams globally enabling thinking beyond conventional boundaries. We share knowledge at an unfathomable pace, facilitate cross-functional collaboration and transform processes to create the world’s best operational network. Our work enables our experts to feel in control of their ability to explore New Categories, acquire fresh expertise and accelerate the rate at which they can deliver results.

Why BAT?

At BAT, we’re committed to more than just jobs, we’re dedicated to purposeful careers - It's one of the many reasons we have been named as a Global Top Employer for the eighth consecutive year.

We believe that Leadership shouldn’t be confined to titles. It’s a mindset and through our leading Learning and Development programmes, you’ll continuously develop your skills and experience. With our unwavering support, you’ll work in cross functional teams connecting with industry leaders and expanding your professional network.

Join us at BAT, where purpose meets possibility, and your career story unfolds.

A Better Tomorrow

Building a Smokeless World is no small feat-it’s fueled by the collective efforts of talented individuals, each bringing their unique perspective. This is the most innovative chapter in BAT’s history, and you can help shape it.

Responsibilities

Coordinate the reporting, analysis, and release of Group/Global Quality indicators in the Global Quality Performance Enabler (GQPE) system.
Ensure data integrity within GQPE, PSI, QI/SQI systems in SharePoint, including access, permissions, and compliance with governance requirements.
Administer and maintain Global Quality reporting tools related to Product Safety & Health Incidents (PS&HI); support development, deployment, and improvement of reporting tools (e.g., Global Data Collection Tool, GQPE, TSR tracker) and define global user requirements.
Coordinate and prepare Draft Technical Summary Reports (TSR) related to incident classifications (e.g., P1/P2 where Signal Detection applies) across multidisciplinary teams (GR&D, External Delivery, Care Team, Global Medical, Global Quality Compliance, SNO Planning) for submission to Global Legal Team.
Ensure PS&HI reports and adverse event performance updates are available for review in line with business needs and external governing bodies; compile and review presentations for QIF, GOLT, and quarterly PSHI reporting.
Follow up on the implementation of RCA/CAPA for Global Top Losses by providing visibility, tracking effectiveness of actions, and escalating when needed.
Performance evaluation and identification of continuous improvement and loss elimination opportunities.
Analyse and identify material quality improvement activities to enhance product quality; support factories/operations in efficiency improvements and Current Best Approach (CBA) reapplication.
Provide insights and analysis in quality improvement forums with multi-functional teams (Innovations, Procurement, Packaging, Product, Factories, End Markets) to deliver measurable quality improvements.
Deliver performance analysis (M2, Q2, consumer complaints, RQA); monitor and report to identify Global Top Losses and areas for improvement.

Requirements

Degree or equivalent experience in Applied Science, Industrial, Food Technology, or Engineering management related fields.
Working knowledge of quality and improvement methodologies including, SPC, ISO 9000, Six Sigma, and CI tools.
Strong project management and stakeholder engagement skills, with the ability to influence effectively without direct authority.
Significant experience within the FMCG sector, preferably in a highly regulated environment (e.g., pharmaceutical, healthcare, personal care, or electronics).
Comprehensive understanding of product and process quality in a multi-category environment.
Strong understanding of consumer-centric quality management principles, design of new processes, standards management, and supply chain models.
Demonstrable experience establishing policies and procedures.
Experience contributing to continuous improvement practices with the ability to manage complex issues, work independently, and manage detail.

We Offer

We offer a market leading annual performance bonus (subject to eligibility)
Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

About the Company

At BAT, we’re committed to more than just jobs, we’re dedicated to purposeful careers.

We believe that everyone has a place in our organization. Whether you are seeking mentorship, diversifying your experience through international assignments or embracing innovative work methods, we’re here to propel your career aspirations and unleash your full potential.

We believe in you.

Join us at BAT, where purpose meets possibility, and your career story unfolds.

Values

At BAT, our values show us the way to bring our purpose to life. Serving as our compass, they navigate every aspect of our path towards A Better Tomorrow™ defining how we innovate, grow, and achieve success while setting high standards for individual achievement and collective progress. Rooted in integrity and collaboration, they empower us as pioneers of change in a world that never stands still ensuring we shape BAT's legacy with confidence and purpose.

Truly inclusive
Do the right thing
Love for our consumer
Passion to win
Empowered through trust
Stronger together

Quality Performance Manager

Job description