Retention Representative

About the Position

Are you a great communicator with a passion for helping people?

Join a team where you can make a real impact by keeping customers connected to a product they love. At MyHeritage, we’re looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery.

As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers’ needs.

Responsibilities

• Engage with customers who have requested a refund
• Understand customer concerns and offer tailored solutions
• Promote long-term subscription options

Requirements

• Fluent English speaker, additional languages are an advantage
• Experienced in sales or retention (telemarketing experience is a plus)
• Fast learner and problem-solver
• Motivated, independent, and proactive

We Offer

At MyHeritage, we believe in making sure our people smile when they go to work. That’s why we have:

• High salaries
• A comprehensive benefits package
• Flexibility in shifts
• A fun, young working atmosphere

Our employees enjoy a range of benefits to enhance work-life balance and well-being:

• Hybrid work model with flexible working hours
• Modern, beautiful office in Tel Aviv
• On-site gym and pilates classes
• Dog-friendly office
• Well-stocked kitchens

Please send your application in English.

About the Company

At MyHeritage, we are dedicated to helping people discover and share their family stories. Our mission is to connect families around the world and preserve their histories for future generations.