SaaS Operations Director (French speaking)

About the Position

EIS Group is the technology innovator for insurance. We are seeking a SaaS Operations Director (French speaking) to join our team in Warsaw, Poland. The SaaS Operations Director is responsible for ensuring that EIS meets the contractual expectations of our SaaS clients by delivering services within the agreed-upon entitlements.

Responsibilities

• Support a portfolio of SaaS clients and serve as the primary point of contact for all SaaS services questions, concerns, requests, and issues.
• Ensure that EIS meets contractual obligations and charge appropriately for services outside of entitlements.
• Engage and partner with client, internal, and external teams regarding all contracted services.
• Perform initial client onboarding and ensure adherence to production processes including incident/problem management, change management, DevOps, ProdOps, and SupportOps.
• Build and maintain strong relationships with client’s operational and delivery leaders and act as the primary escalation point for issues.
• Collaborate with product development, Customer Application Support, and SaaS ops teams, and 3rd party support teams (SIs) to ensure adequate resources allocation and availability for application support activities.
• Provide governance review and reporting on all SaaS services to the client, regarding status of all production incidents, activities, progress, risks/issues.
• Facilitate and approve all change management and deployment activities initiated by the client for the SaaS production environment.
• Assist with coordinating EIS base updates and migration plans between client and internal teams.
• Provide internal and external support planning for all SaaS operational and maintenance activities.
• Engage with customer on all production application/infrastructure monitoring and alerting services provided by EIS SaaS services teams.
• Advise and plan ongoing training opportunities to the client based on use of EIS and SaaS services.
• Attend customer level events and operational summits to ensure production operational topics are planned for and executed.

Requirements

Required Skills:

• 7+ years experience in SaaS production support and/or software implementation with clients in a leadership position.
• Understanding of fundamentals in SaaS, Cloud, and distributed Delivery Architecture.
• Fluent in French (written and verbal).

Desired Skills:

• Understanding of EIS Suite Products fundamentals, such as Customer, Policy, Billing, Claims, etc.
• Understanding of high-level EIS Suite Architecture.
• Understanding of Agile principles and applied knowledge in SDLC and software development methodologies.
• Understanding of EIS build processes and CICD principles.
• Understanding of business concepts around insurance products, such as Auto, Home, Group Benefits, etc., offered by EIS application.
• Understanding of ISO 20000 certification and compliance.

Soft Skills:

• Strong relationship management skills.
• Strong verbal and written communication skills.
• Strong management skills to manage and meet deadlines.
• Leadership skills to guide and lead others.
• Great problem-solving capabilities.
• Ability and flexibility to quickly react to an ever-changing landscape.
• Customer focus on understanding and meeting their needs.
• Process development and optimization skills.

We Offer

• Work with top talent and great colleagues who are industry and technology experts.
• Operate in a Scaled Agile environment, diverse, multicultural, and cross-functional teams.
• We are a global and modern software product company building world-class Enterprise InsurTech Product powered by leading-edge technologies (microservices, reactive, cloud, continuous delivery).
• Flexible working hours and a modern office located in the center of Warsaw.
• 3 extra days off.
• Employee referral program.
• Employment based on Umowa o Pracę.

Incentives and Benefits

Allowances:

• Remote work compensation, in line with Polish labor regulations.
• English and Polish language classes.

Benefits:

• Health insurance (Medicover).
• Sports compensation (MultiSport).
• KUP for eligible roles.

[All pay components are based on objective, gender-neutral criteria within EIS’s Compensation Policy.]

About the Company

EIS Group is the technology innovator for insurance.

EIS is an insurance software company that enables leading insurers to innovate and operate like a tech company: fast, simple, agile. Founded in 2008, EIS provides an open, flexible platform of core systems and digital solutions allowing insurers to accelerate and scale innovation, launch products faster, deliver new revenue channels, and create experiences the world will love. With thousands of APIs, the platform gives insurers the freedom to connect to a vast ecosystem of insurtech and emerging technologies. EIS powers premium growth for insurers in all lines of business worldwide. For more information visit EISGroup.com.

After you submit your application for this job vacancy, your personal data will be processed according to the applicable data protection and privacy laws and will be stored in the HR unit of EIS. No personal data will be disclosed to third parties without your consent.

EIS does not use Artificial Intelligence tools or any Generative AI applications in the recruitment and hiring process as part of the screening, assessing, or selection process.

At EIS, we know that the diversity of our workforce is a strength. We consider for employment all qualified applicants without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military or veteran status.

EIS does not accept unsolicited resumes from 3rd party agencies and has no fee obligation.

Our Hiring Process

Stage 1: Applied

Stage 2: Review

Stage 3: HR Interview

Stage 4: Technical Interview

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Department

508 Production Operations

Employment Type

Full Time

Location

Warsaw, Poland

Workplace type

Hybrid

Compensation

€6,700 - €8,000 / month

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