Salesforce Marketing Consultant

About the Position

We are looking for a Salesforce Marketing Consultant to join our global team at Customertimes (CT). The ideal candidate will be responsible for developing, implementing, and optimizing digital marketing and customer engagement initiatives across inbound and outbound channels. This role combines strong CRM and marketing automation expertise with support for content workflows and cross-functional collaboration with brand, creative, and operational teams.

Responsibilities

• Manage and execute small to mid-size CRM and digital campaigns using Email Studio, Journey Builder, Automation Studio, and Contact Builder.
• Develop, implement, and optimize customer journeys and automated lifecycle programs.
• Support end-to-end campaign execution: briefing, content coordination, segmentation, deployment, QA, and performance review.
• Build, test, and optimize personalized communications and multi-step journeys.
• Perform A/B testing and analyze results to improve engagement and messaging effectiveness.
• Work with customer and marketing data to create segments in Data Cloud and publish them to various platforms based on the campaign needs.
• Troubleshoot CRM-related issues (deliverability, data, journeys, automations).
• Provide platform guidance and SFMC best practices to internal teams and markets.
• Contribute to continuous improvement of CRM processes, tools, templates, and workflows.

Requirements

• Fluency in English (minimum C1) is mandatory due to global team interactions.
• 3-4 years of experience, including:
  • 2 years of hands-on experience with Salesforce Marketing Cloud (SFMC), including Data Cloud (Data 360).
  • Any other relevant experience, e.g., Salesforce platform exposure as part of a delivery/project/support team.

Skills

• Core Skills:
  • Practical experience with Email Studio (HTML templates, dynamic content, personalization).
  • Journey Builder (multi-step journeys, entry sources, decision splits).
  • Automation Studio (data imports/exports, SQL queries, automations).
  • Contact Builder (data model understanding, attribute groups, data extensions).
  • Intelligence reports/Datorama (setting up and scheduling reports).
  • Data Cloud (segment creation, segment activation into different platforms).
  • Familiarity with AMPscript is an advantage.
  • Knowledge/exposure to Marketing Cloud Advanced (Next) is an advantage.
• Operational and Support Experience:
  • Experience working with both internal and external partners (agencies, designers, or brand teams).
  • Exposure to support (in tech or in business), including escalation management.
  • Exposure to complex environments.
  • Ability to manage challenging stakeholders and set expectations.

Nice to Have

• Salesforce Admin, SFMC Email Specialist, or SFMC Consultant certifications.
• Knowledge of Service Cloud and Marketing Cloud Advanced (Next).
• Knowledge of HTML, CSS, AMPscript, and SQL.
• Understanding of support frameworks such as ITIL.

We Offer

• Financial stability and competitive compensation.
• Transparent plans for professional and career growth.
• Career development paths - horizontal, professional, and managerial.
• E-education, certification coverage, and access to the language learning platform goFluent.
• Referral bonus.
• Stay connected through online team events, celebrations, and charity initiatives.
• Get recognized for your impact - earn CT points and exchange them for awesome merch.

About the Company

Customertimes (CT) is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries. Join our team and enjoy the perks that come with it.

If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community - Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?

Job ID: JR-204682

Type: Full-time

Locations: Germany, Netherlands, France, Spain, Italy, Portugal, Switzerland, Belgium, Sweden, Denmark, Norway, Finland, Ireland, Poland, Austria, Czech Republic, Romania, Hungary, Greece

Apply now