SAP Support Consultant

About the Position

Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

We are looking for an experienced SAP Support Consultant to join a global team supporting a complex enterprise landscape for a leading manufacturer of office equipment and digital solutions.

In this role, you will focus primarily on SAP Sales (SD/MM) support within an SAP ECC environment, working as part of a broader team covering Salesforce CRM and other SAP ERP domains.

You will play a key role in ensuring stable operations, continuous improvements, and effective collaboration with business stakeholders.

Location: Toronto area, Canada (hybrid – ideally 3 days/week in office, but discussable)

Employment Type: Full-time, long-term.

Responsibilities

• Provide L2/L3 support for SAP ECC, primarily in Sales (SD) and Logistics (MM) areas;
• Analyze and resolve incidents, service requests, and root causes across O2C processes;
• Collaborate with cross-functional teams supporting Salesforce CRM, SAP FI/CO, and SAP BW;
• Ensure smooth integration between SAP ECC and Salesforce CRM;
• Support Order-to-Cash (O2C) processes, including coordination with finance teams;
• Perform minor enhancements, configuration changes, and testing activities;
• Participate in continuous improvement initiatives and system optimization;
• Communicate effectively with business users in English and provide user support.

Requirements

• Strong hands-on experience in SAP ECC, with focus on SD and basic knowledge of MM;
• Good understanding of Order-to-Cash (O2C) processes;
• Working knowledge of FI/CO integration points (billing, revenue recognition, AR);
• Exposure to Salesforce or other CRM system (integration or business process level);
• Basic understanding of SAP BW / reporting concepts;
• Experience in application support (L2/L3) in enterprise environments;
• Strong analytical and troubleshooting skills;
• Good communication skills in English.

Nice to Have

• Experience with SAP-Salesforce integration scenarios;
• Knowledge of IDocs, APIs, or middleware (e.g., SAP PI/PO, SAP BTP Integration Suite, or MuleSoft);
• Experience in manufacturing or distribution industries.

We Offer

If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community - Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?

Job ID: JR-199953

About the Company

Customertimes (CT) is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.