Senior Business Analyst

About the Position

Senior Business Analyst

We are seeking a proactive and quality-driven Business Analyst with strong analytical thinking and confident communication skills. This role is ideal for someone who is ready to take ownership of their work, actively contribute to solution design, and grow toward a Senior BA role.

Responsibilities

• Work directly with customers to understand business goals, challenges, and context
• Lead and facilitate discovery sessions, workshops, and stakeholder discussions
• Elicit, structure, and validate requirements, turning them into clear and actionable deliverables
• Own BA activities within the full project lifecycle (from discovery to delivery support)
• Drive decision-making and alignment across stakeholders
• Produce and maintain high-quality documentation (user stories, process flows, user journeys, etc.)
• Collaborate with delivery teams to ensure solutions are feasible, scalable, and aligned with business needs
• Contribute to pre-sales activities (discovery, estimations, solution shaping, demos)
• Continuously develop expertise in Salesforce, CRM solutions, and BA best practices

Requirements

• 3+ years of Business Analysis experience, preferably in CRM-related projects (Salesforce, Dynamics, NetSuite, SAP, HubSpot, etc.)
• Ability to independently run requirement sessions and workshops
• Strong experience in requirements documentation (BRDs/FRDs, user stories, etc.)
• Ability to structure and visualize processes (BPMN, flow diagrams, etc.)
• Experience with wireframing and UX thinking
• Strong analytical and critical thinking skills
• Ability to understand business context, not just document requirements
• Confident communication skills and ability to work directly with clients
• Good understanding of SDLC and Agile processes
• English – Upper-Intermediate B2+

Nice to Have

• Experience with Salesforce platform (or strong interest in it)
• Participation in pre-sales and discovery phases
• Experience working in consulting or client-facing environments
• BA certifications
• Salesforce certifications

We Offer

• Health and Self-Care: Benefits include medical insurance, paid vacation days annually, paid emergency sickness leave, and unlimited paid long-term sickness leave, law agency support, possibility of solving personal legal issues
• Salesforce Career: Get reimbursed for professional Salesforce certification and the chance to become a certified mentor, with our career development program
• Flexible Work: Our employee-friendly HR policy offers paid business trips and relocation support, as well as a flexible working schedule
• Personalized Development: Enjoy a competitive salary and receive regular performance reviews with the added benefit of a personal development plan
• Professional Growth: Expand your language skills with native speaker-led English and German classes and take on challenging projects with modern technologies. Professional courses, meetups, webinars, and conferences
• Sun-filled and love-filled office: Enjoy working with mature and awesome people in our modern, sun-filled loft office with a cozy kitchen, unlimited access to a play zone and snacks, and delicious coffee from Chehovych Roastery
• Cross-functional expertise: Highly experienced team with 10+ years of both tech and business backgrounds
• Competitive salary: Competitive financial compensation based on achievements
• Supportive team: Open communication and a friendly atmosphere within the team
• Flexible work: Flexible working schedule and employee-friendly HR policy

About the Company

Noltic provides Salesforce services to businesses across the globe and successfully launches Salesforce apps. With two offices in Ukraine, we've built solutions used by Metro Cash&Carry, Uber, Heineken, and many other respected companies worldwide.

We believe smart and awesome people became a key to our constant growth since 2017. As our co-founder, Vlad Petrovych, noted “Our greatest aspiration (after making millions, of course) was to create a place of power where we could do what we loved while staying true to our principles”. Being proudly committed to our people's comfort, we invest in every single detail in our office spaces, working tools, and the quality time we spend with anyone connected to Noltic’s team. We invest in our people, so our clients stay happy with what and how we deliver.

Let's Work Together

• Khrystyna Chepil - Recruiter - moc.citlon@lipehck
• Yarynа Rypus - Recruiter - moc.citlon@supyry
• Mariia Sidenko - Recruiter - moc.citlon@oknedism

Join the team

Any questions?

Send us a message via moc.citlon@vс or reach out to our recruiter.

Apply

Thank you for applying to Noltic and sharing your experience with us!

We’ve received your application and our team will review it in up to 10 business days. If your profile matches the role, we’ll be in touch soon. Otherwise, we’ll keep your details on file for future opportunities.

Feel free to reach out with any questions at moc.citlon@vс.