Senior Product Analyst

About the Position

Your vision. Our solutions.

We are seeking a Senior Product Analyst to support Agilent’s OpenLAB CDS platform, managing workflows and onboarding for over 200 users.

Responsibilities

• Act as the main project liaison to the DSCS stakeholders and MRL Chromatography QMS team
• Collaborate with business SMEs to draft GxP System Use workflows and provide OL:CDS-specific guidance that feeds MRL SOP development.
• Maintain stakeholder alignment, record decisions, and escalate governance issues as needed
• Serve as the primary contact for intake analysis sessions for migration of existing and/or new OpenLAB CDS or OpenLAB Chemstation standalone workstation DSCS groups.
• Elicit use cases, instrument work processes, user access and roles, and data transfer/workflow needs and requirements
• Understand and document GxP vs non-GxP CDS workflows
• Support large-scale onboarding execution planning (target: onboarding >200 DSCS non-GxP users by 2026 year-end), including training schedules and post-go-live follow-ups.
• Lead analysis and planning conversations for the OpenLAB CDS ↔ ASM DataStore integration with the ADE team.
• Document integration requirements, user groups, project groups, and validation considerations as it relates to OpenLAB CDS
• Explain rationale for OpenLAB CDS configuration choices (metadata fields, custom calculations, standards vs. organization-specific decisions, etc.)
• Review Agilent OpenLAB CDS continuous and quarterly release vendor documentation; conduct impact analysis on DSCS workflows and configurations.
• Recommend adoption steps, configuration changes, and necessary stakeholder communications
• Determine testing needs and develop and execute regression scripts
• Provide tier-1 triage, escalate technical items appropriately, and collect recurring issues for training/content updates (~500 userbase and ~500 instruments)
• Create or update self-help resources, FAQs, and training artifacts to reduce repeat queries.
• Maintain and update the Digital SDLC documentation for OpenLAB CDS-related development and configuration activities, ensuring alignment with organizational SDLC policies and GxP requirements.
• Ensure design decisions, metadata standards, and configuration rationales are captured in the SDLC records to support audits and future change requests.

Requirements

• 5+ years experience supporting instrument software platforms (3+ of which are chromatographic software based) – direct OpenLAB CDS experience is preferred
• Strong understanding of laboratory workflows and scientific data management in the pharmaceutical R&D space
• Experience with GxP/regulatory considerations relevant to systems supporting lab data (e.g., knowledge of controlled access, audit trails, validated processes).
• Proven experience running onboarding intake sessions, eliciting requirements, developing system configuration requirements
• Experience developing User Acceptance Testing test cases and supporting testers through UAT
• Hands-on experience working with integration projects (requirements gathering, data mapping, stakeholder coordination).
• Excellent written and verbal communication skills - able to explain technical configuration decisions to both technical and non-technical audiences.
• Strong organizational skills and experience managing support channels and prioritizing requests across a large user base.
• Proven success producing user documentation and training materials, conducting 1:1 and group training sessions

Nice to Have

• Previous experience using JIRA, Xray/Vera, and ServiceNow

We Offer

• Opportunity to work remotely from Prague, Czech Republic or anywhere else

About the Company

The Workly s.r.o.

4D CENTER, Kodaňská 1441/46,

101 00, Praha 10.

Contact: [email protected] + 420 775 371 991

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