Senior Product Manager (Retention & Loyalty)

About the Position

We’re looking for a Product Manager to independently own our retention and loyalty direction. You will be responsible for the different areas of the process: from building the vision for where our product is heading to launching and scaling specific mechanics that drive engagement, LTV, and churn. This is a high-ownership role: you’ll come in, make sense of a complex task at hand, and shape the strategy yourself rather than execute someone else’s roadmap.

Responsibilities

• Driving long-term product growth by improving key retention, LTV, and churn metrics
• Designing, launching, and optimizing the product’s loyalty program and customer reactivation mechanics
• Conducting competitive research, analyzing user feedback, and performing deep cohort and funnel analyses
• Identifying retention opportunities, building habit-forming product features, and creating hypotheses for experiments
• Engaging closely with CRM, Support, and other stakeholders to drive unified loyalty and retention initiatives across multiple channels
• Creating concise product specs that align teams on scope, expectations, and business and technical requirements
• Mentoring junior/mid-level product team members and setting best practices across the retention flow

Requirements

• 5+ years of experience in product management
• Deep understanding of retention dynamics, cohort analysis, churn modeling, and user habit formation
• Proven track record of designing, launching, or scaling retention and loyalty initiatives for different user segments
• Proven track record of running data-driven experiments (A/B testing, pilot tests)
• Strong analytical mindset with hands-on experience in product analytics tools (Amplitude, Mixpanel, Tableau, or similar ones)
• Excellent cross-functional leadership, product ownership, and stakeholder management skills
• Upper-Intermediate or higher level of English
• A strong sense of what good UX and seamless product design mean
• Familiarity with CS:GO/CS2 and its ecosystem

Nice to Have

• Passion for CS2
• Hands-on experience building from scratch or scaling complex user loyalty programs (points, tiers, gamification, personalized rewards systems)
• Experience in a Product Lead/Team Lead role (managing or mentoring product managers)
• Hands-on experience with user interviews and qualitative research methodologies
• Familiarity with push notifications, email triggers, and CRM/lifecycle automation tooling

We Offer

• PRO&BRO team you’ll love creating new gaming universes with
• Totally remote work from wherever you grind
• An equipment budget to upgrade your home office
• Flexible schedule with no time trackers since we just focus on results
• A performance-based bonus twice a year for every mojamer as a nod to our shared achievements
• Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
• Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English & Ukrainian classes
• Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding)
• JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team
• Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out here

About the Company

We work in different countries of the world and develop our own products for gamers, which are among the top largest and most successful projects in their segment in the world. Tens of thousands of people from all over the world use our services every day.

In 2015, we launched our first project - a gaming community and entertainment service for Counter-Strike: Global Offensive players. It entered the top 3 in its segment and provided us with an opportunity for further development of the company.

In 2019, we launched the second product, which in 2 years entered the world top-3 in the same segment. At the end of 2021, we launched the third project and there will be more. We want to grow further, so we are always looking for cool professionals to join our team.

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Karina Borys

Recruiter

[email protected]

Contact