VIP Team Lead

About the Position

We’re looking for a hands-on VIP Team Lead who will lead by example, keep the team fired up, and take ownership of the numbers. Our VIP department is a key revenue driver with a solid team, clear processes, and a highly engaged audience. You’ll have a strong starting point, real autonomy, and room to improve and scale the function once you’ve got to know the product and the team.

Responsibilities

• Own the team’s revenue, retention, and LTV targets and drive performance against them
• Lead and develop the VIP team through 1:1s, coaching, performance management, hiring, and onboarding
• Stay hands-on: personally manage a small top-tier VIP portfolio and step into critical escalations
• Grow the VIP base through conversion, retention, and reactivation activities
• Use player and team data to identify opportunities, test hypotheses, and improve results
• Own VIP operations and quality: coverage, communication standards, QA, and team performance
• Represent the VIP department in cross-functional collaboration with Product, CRM, Support, Payments, Anti-Fraud, and Analytics
• Learn the existing system first, then improve and scale the team, processes, and VIP approach based on data

Requirements

• 2+ years leading a VIP or high-value client team with commercial KPIs
• Strong people leadership: you know how to motivate a team, set a high bar, coach teammates, run 1:1s, and address underperformance
• Proven commercial track record: you can speak in specific KPIs, results, and numbers, not just responsibilities
• Hands-on VIP experience: you’ve personally managed high-value clients and are comfortable staying close to top-tier players as a playing coach
• Strong understanding of retention and VIP economics: growth, reactivation, offers/bonuses, and their impact on revenue
• Data-driven approach: you use player and team data to spot opportunities and make decisions
• High ownership and autonomy: you take responsibility, bring solutions, and don’t need constant direction
• English B2+

Nice to Have

• Passion for gaming, especially CS2

We Offer

• PRO&BRO team you’ll love creating new gaming universes with
• Totally remote work from wherever you grind
• An equipment budget to upgrade your home office
• Flexible schedule with no time trackers since we just focus on results
• A performance-based bonus twice a year for every mojamer as a nod to our shared achievements
• Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
• Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English & Ukrainian classes
• Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding)
• JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team
• Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out here

About the Company

We work in different countries of the world and develop our own products for gamers, which are among the top largest and most successful projects in their segment in the world. Tens of thousands of people from all over the world use our services every day.

In 2015, we launched our first project - a gaming community and entertainment service for Counter-Strike: Global Offensive players. It entered the top 3 in its segment and provided us with an opportunity for further development of the company.

In 2019, we launched the second product, which in 2 years entered the world top-3 in the same segment. At the end of 2021, we launched the third project and there will be more. We want to grow further, so we are always looking for cool professionals to join our team.

At our company, we highly value our people. We believe that it is essential for everyone to find enjoyment in their work and life, to continuously learn and develop new skills, and to have access to a comfortable and conducive environment that supports their creativity.

You will have the opportunity to make an impact on products that are used by millions of people

You will get a team of real bros, care, respect and open communication

You will have access to and implement cutting edge technologies and tools, and implement them

You will join a thriving market and be able to change the future

You will have defined goals, a clear direction of progress and structured processes

Focus on achieving goals, not tracking tasks or counting hours worked