Senior Product Support Engineer

About the Position

We are seeking a highly skilled and motivated Senior Product Support Engineer with advanced expertise in Altium solutions, PCB design workflows, and enterprise engineering environments. This role serves as a senior technical leader within Customer Support, providing expert support for complex customer-reported issues involving Altium Designer, Altium 365, Enterprise Server technologies, library and data management, and integrations with PLM and other enterprise systems.

Responsibilities

• Take ownership and support a prioritized customer base and accounts defined by management
• Serve as an escalation resource and document technical findings for broader consumption across Product Support Engineering and other stakeholders.
• Support the entire customer base through a variety of channels, with a focus on FAQs, Knowledge Base articles, Online Help, and Community Forum participation.
• Document all customer issues, case activities, and escalations in accordance with support processes.
• Drive root cause analysis efforts for high-impact customer escalations and coordinate with R&D, Product Management, and Engineering teams.
• Create technical content such as online help, user guides, video tutorials, knowledge base articles, quick start guides, and similar materials.
• Provide live coaching and assistance to team members.
• Act as a senior technical escalation resource, independently driving resolution of highly complex customer issues and providing technical leadership across multiple product and workflow domains.
• Test pre-release products and features while helping prepare technical teams for upcoming releases.
• Maintain a high level of knowledge and professionalism

Requirements

• Bachelor’s degree in Electrical, Electronics, Computer, Mechatronics Engineering, or equivalent
• A solid understanding of electronic design software, verification and automation
• Advanced experience supporting PCB design workflows is required. Experience with Altium products and platform solutions is strongly preferred.
• 6+ years of experience supporting electronic design software, enterprise engineering platforms, or related technical solutions.
• Previous Experience in Technical Support role preferred
• Fluent in English
• Fluency in additional languages is a plus
• Excellent verbal and written communication skills
• Deep knowledge in two or more areas is essential: PCB Design, High-Speed Design, RF Design, Signal Integrity, Power Integrity, Data/Library Management, PCB Manufacturing, PLM Workflows, Enterprise Data Management, Enterprise Integrations, or Enterprise Server Technologies.
• Experience supporting customer environments that include PLM, enterprise data management, authentication systems (e.g., SAML, OAuth, Active Directory), server technologies, or other enterprise engineering platforms is highly desired.
• Experience with Complex PCB Simulation/Signal Integrity/Analysis is a plus
• Experience in technical demonstrations and presenting training materials
• Demonstrated ability to troubleshoot complex technical issues spanning desktop applications, cloud services, enterprise integrations, authentication systems, and related customer environments.
• Must possess excellent group and interpersonal communication and presentation skills, written skills, and the desire to work in a fast-paced environment with passion and enthusiasm for Altium Corporate Goals, Visions, Products, and Solutions
• Be driven, self-managed, and motivated

We Offer

• Competitive salary range: $90,000 - $120,000 per year
• Bonus opportunities
• Comprehensive benefits package including medical, dental, vision, health savings account, flexible spending accounts, life insurance, AD&D, and pet insurance
• Paid sick time, paid holidays, and accrued paid vacation
• Company-paid life insurance and AD&D, LTD, short term medical benefits

About the Company

Renesas, a part of the Renesas Group and headquartered in San Diego, California, is a global software company accelerating the pace of electronics innovation. We are redefining electronic product creation in a software-defined world with our industry-first cloud-based platform that unites every stakeholder and phase of electronics development.

From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before. At Altium, our teams are empowered to innovate, collaborate globally, and help create the future of electronics development.

We believe in rewarding our employees with a competitive benefits package alongside their salary. More information will be provided during the hiring process.