Senior ServiceNow Consultant (Case Management / CSM / Now Assist / AI)
Primary stack
Nice to have's
Job description
About the Position
We are seeking a Senior ServiceNow Consultant with experience in Case Management, CSM, Now Assist, and AI for a full-time remote position.
Responsibilities
- Design, configure, and implement ServiceNow Case Management and CSM solutions
- Configure and optimize Now Assist (GenAI) capabilities, including prompt engineering and AI use cases
- Develop workflow automation using Flow Designer, including approval process optimization
- Configure Virtual Agent and conversational AI solutions
- Collaborate with business stakeholders to identify automation opportunities and translate requirements into scalable ServiceNow solutions
- Lead workshops and support AI use-case discovery and implementation
- Configure and customize ServiceNow applications following platform best practices
- Participate in Agile ceremonies, sprint planning, and solution design discussions
- Produce technical documentation and support knowledge sharing across the team
Requirements
- Strong experience with Customer Service Management (CSM) and/or Case Management
- Experience configuring Now Assist (GenAI), AI prompts, and AI-driven workflows
- Strong knowledge of Flow Designer and workflow automation
- Experience implementing Virtual Agent
- Ability to work directly with business stakeholders and gather functional requirements
- Experience delivering end-to-end ServiceNow solutions in enterprise environments
- Strong understanding of Agile/Scrum methodologies
- English – Upper-Intermediate (B2+) or higher
Nice to Have
- Experience with Knowledge Management (Case-to-Knowledge)
- Experience with Employee Center and HR Service Delivery (HRSD)
- German language
- Experience supporting SAP SuccessFactors integrations or HR transformation initiatives
- ServiceNow CSA certification
- CIS-CSM certification
- Now Assist / GenAI micro-certifications
We Offer
- Professional and personal development
- Opportunity to participate in projects remotely
- Loyalty program
About the Company
Digicode is a custom software, mobile app, and next-generation global technologies development company based in Dallas, Texas, with development centers in the US, Slovakia, and Ukraine.
About the Project
Join our team to work on innovative projects and contribute to the development of cutting-edge technologies.
© Digicode. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Digicode is a custom software, mobile app and next generation global technologies development company based in Dallas Texas, with development centers in the US, Costa Rica, Israel, Ukraine and Belarus.